JOB SUMMARY: Provides technical assistance and troubleshooting for Enterprise systems by remotely connecting to equipment and by accessing web-based applications. supports multiple pieces of hardware, platforms and web-based applications. determines if the root cause of a problem is part or a combination of hardware, network or software related issues, and recommends and or implements solutions. KEY DUTIES AND RESPONSIBILITES. Takes action to res...
Description. Starting Salary: $20 / hour. Start Date: February 24th. When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include. Our best colleagues ...
Job Description. Experience high volume call center. Inbound and outbound calling experience in a high paced environment. Excellent communication skills, both written and verbal. Excellent customer service skills Detail-oriented. Ability to work and multi-task in a fast-paced environment Ability to use general office equipment. Ability to use a personal computer and job-related software MS Word (intermediate level a plus). MS Excel (intermediate ...
NICE CXone. NICE inContact. Amazon Connect. Five9. Genesys. Facilitating discussions. Deep understanding of. Not just the call flows… ability to understand full Ccaas. Must Have. Omni Channel - Voice, email, … design to meet business objective. Recommend Best practices to the team. CTI - Integration...applications like CRM. Salesforce and Dynamics are plus. Homegrown CRM experience is a plus. Case Management. Not just good at Customer and Agent e...
Location. Altru Patient Services | 3065 Demers. 3065 Demers Ave. Grand Forks, ND 58201. Pay Range: $16.26 - $24.38. Summary. The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointmen...
Job Description. This person. is. responsible for. responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account. . related service in conformance with policy, procedures. . and service quality standards. This person acts as a support for all staff. regarding. bank operations areas or topics. . Qualifications. T. his person should. have an. associate's. degree. plus two years. of. exper...
Company Description. EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the uni...
$1,000 Sign-on Bonus. Paid out after 90 days with a satisfactory review. ESSENTIAL FUNCTIONS AND BASIC DUTIES. 1. Assumes responsibility for providing outstanding member support. Quickly and courteously perform in-bound and out-bound member communication while maintaining and projecting the Credit Union’s professional reputation. Actively cross-sells Credit Union products and services and provides sales leads to Retail staff. Provides accurate in...
