Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares ...staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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Overview. You’ve been supervising and coaching people for a few years now, and you love what you do but you’re tired of working for a company that doesn’t listen to you. You’ve got a talent for guiding and inspiring people. You’d be perfect for our. Contact Center Supervisor. position. Your Role. As Contact Center Supervisor, you’ll. Review the performance of the employees that report to you. This includes setting goals, having conversations abou...
Overview. You’ve been supervising and coaching people for a few years now, and you love what you do but you’re tired of working for a company that doesn’t listen to you. You’ve got a talent for guiding and inspiring people. You’d be perfect for our. Contact Center Supervisor. position. Your Role. As Contact Center Supervisor, you’ll. Review the performance of the employees that report to you. This includes setting goals, having conversations abou...
We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At. Greater Texas. |. Aggieland Credit Union. we believe in building connections that last — with our members, our community, and our team. Here, you’ll find more than a job. You’ll find a place where. Relationships matter. We get to know our members and walk with them through life’s milestones. Community comes first. Giving back and making a difference is part o...
We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At. Greater Texas. |. Aggieland Credit Union. we believe in building connections that last — with our members, our community, and our team. Here, you’ll find more than a job. You’ll find a place where. Relationships matter. We get to know our members and walk with them through life’s milestones. Community comes first. Giving back and making a difference is part o...
Company Overview. HCLTech is a global technology company with over 223,000 employees across 60 countries. We deliver industry-leading capabilities centered around digital innovation, engineering, cloud solutions, and AI. Our mission is to supercharge progress for our clients and communities through responsible technology. Position Overview. We are seeking a. Supervisor/Team Lead. to manage our team involved in (Data/ Audio/Video) annotation/trans...
The Contact Center Supervisor is responsible for the overall success of a team of Customer Service Representatives. The primary responsibility is to manage the day-to-day operations of a team of Call Center representatives. Act as the central point of contact for rep related escalations for both sites. Be responsible for planning, coaching, interviewing, employee development, answering inbound call and making outbound calls as needed, scheduling,...
Location: Pittston, PA - This is a hybrid position with an onsite requirement. Contact Center Supervisor at Benco Dental. At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you. What’s in it for YOU. Excellent Compensation Packages. Medical, Dental and Vision Benefits Effecti...
Company Description. DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals. PeekabooTM Early Gender DNA Test for expecting mothers. SpermCheck fertility and vasectomy tes...
Job Description: PRIMARY FUNCTION: The Contact Center Supervisor’s primary function is to provide leadership and direction to the Contact Center staff and directly supervise a team of Contact Center Account Consultants. In addition, the Supervisor is responsible for consistently motivating staff and developing goals to ensure that excellent member service is provided at all times. JOB DUTIES AND RESPONSIBILITIES: Inform, Educate, and Advise membe...
GENERAL FUNCTION. . The Contact Center Supervisor supplements the activities of the Contact Center Manager in developing and maintaining an organizational climate that facilitates attainment of the goals and objectives of the Florida Unified Operations Center Project. This position will be responsible for the assignment of work among all Contact Center staff, monitoring day-to-day operations, evaluating telephone reports, enforcing company policy...
GENERAL FUNCTION. . The Contact Center Supervisor supplements the activities of the Contact Center Manager in developing and maintaining an organizational climate that facilitates attainment of the goals and objectives of the Florida Unified Operations Center Project. This position will be responsible for the assignment of work among all Contact Center staff, monitoring day-to-day operations, evaluating telephone reports, enforcing company policy...
Overview. We have an exciting career opportunity for a Contact Center Supervisor to join our team. . . The successful candidate will perform the role of coach, teacher, planner and administrator for direct reports, and provides appropriate opportunities to ensure employee engagement (i.e. education, training, performance management, advancement opportunities, etc.). . The Supervisor works in collaboration with functional and cross-functional team...
