Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares ...staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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Job Details. Job Location. BlindSight Delaware Enterprises, Inc. Wilmington, DE. Position Type. Full Time. Education Level. 2 Year Degree. Salary Range. $45,000.00 - $45,000.00 Salary/year. Travel Percentage. None. Job Shift. Day. Job Category. Management. Job Description. STATEMENT OF PURPOSE. . The Contact Center Supervisor is responsible for direct oversight of Contact Center agents and for providing high quality customer service assistance wh...
STATEMENT OF PURPOSE. . The Contact Center Supervisor is responsible for direct oversight of Contact Center agents and for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, or processes. The Contact Center Supervisor will be responsible for assuring speedy resolution of inquiries utilizing all available channels. Customer inquiries are submitted by...
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision. Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment. CenterPoint Energy is committed to creating an inclusive work environment where busin...
DH Pace Company, Inc. in Atlanta, GA is aspiring to hire a. Contact Center Supervisor. to lead our team of Customer Service Representatives. In this role, you will be responsible for managing daily team performance, ensuring exceptional customer service, and driving a culture of continuous improvement. You will guide, coach, and motivate your team to achieve performance goals while fostering a collaborative work environment. Your leadership will ...
InRoads Credit Union is seeking a diligent, and knowledgeable full time Contact Center Supervisor to join our team in St Helens, Oregon. This position comes with a full benefit package including a matching 401k. At the heart of every InRoads Credit Union position is a relationship built between You and the Members we serv. As an InRoads Credit Union Employee, your role is to deliver an exceptional InRoads experience while elevating the overall fi...
Position Summary. The Client Care Supervisor will work under the leadership of the Client Care & Contact Center Manager to support client care operations and provide guidance to Client Care Specialists. This role is responsible for driving client care strategies to ensure exceptional client and agent experiences, handling escalations, and optimizing daily operations in alignment with organizational objectives. This position will support service d...
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values whi...
What The Role Is. Monitor and assess customer service standards of individual specialists and recommend training. Frequently communicate ideas and concerns with upper management of the Call Center regarding operational issues. Ensure compliance with bank and regulatory policies and procedures. Ensure compliance with bank and regulatory policies and procedures. This is an on-site position. Working hours 8am-5pm (Could possibly rotate Saturdays). H...
Role Summary. Supervises a contact service center support team responsible for providing quality support to clients with inquires and resolving operational issues on a daily basis. Responsible for the achievement of team goals and objectives, talent management, and supervision of team members. Responsibilities. Coordinates and directs the daily operations of a contact service center team. Monitors work metrics and standards. resolves team issues ...
Call center supervisor, Contact center Supervisor, Helpdesk Supervisor, Customer support Supervisor. Primary Responsibilities. Responsible for all aspects of the employee lifecycle such as interviewing, hiring, tracking productivity, and improving the performance of contact center agents. Oversees staff activities and team bonding, provides exemplary leadership, and directs workflow solutions as priorities change. . Responds to escalated customer...
Summary. About Us. CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence. . Named one of Modern Healthcare’s Best Places to work five times. . Named one of America’s Greatest Workplaces by. Newsweek. . . Recognized as a Greatest Workplace for Women in both 2...
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career. ELS is hiring for the position of Contact Center Supervisor in Orlando, Florida. As a Call Center Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our call center team. Your primary responsibility is to ensure that our customer service representatives deliver exceptional se...
