Major Function. . Serve as the initial contact between the customer and the bank. Responsible for assessing and handling customer’s account needs, obtaining and processing customer account information, and cross selling bank products and services. May serve as a safe deposit attendant and/or receptionist. Will oversee and train other customer service representatives. Essential Duties. Oversee the new accounts department and staff to ensure work i...
About The Role The CSR Supervisor (Customer Service Returns) is responsible for coordinating the processing of non-conforming materials returned by customers globally. This role oversees daily CSR operations, ensuring that processes are followed, productivity goals are met, and the team operates efficiently on the CSR floor. The CSR Supervisor also allocates manpower, provides leadership, and ensures accountability across all CSR activities. What...
About The Role. The CSR Supervisor (Customer Service Returns) is responsible for coordinating the processing of non-conforming materials returned by customers globally. This role oversees daily CSR operations, ensuring that processes are followed, productivity goals are met, and the team operates efficiently on the CSR floor. The CSR Supervisor also allocates manpower, provides leadership, and ensures accountability across all CSR activities. Wha...
Job Description. Customer Service Representative Supervisor. Classification. Non-Exempt. Reports to. Bank Manager or Assistant Bank Manager. Summary/Objective. The Customer Service Representative Supervisor (CSR Supervisor) is a critical link between the bank and its customers and plays a vital role in the branch’s success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and makin...
