The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, market ...ing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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About The Role. Elite Homes, a subsidiary of Arbor homes, is a Berkshire Hathaway Company seeking a Customer Care Manager to join our Louisville team. As a Customer Care Manager you will respond to and handle customer care requests professionally and as quickly as possible. You will be responsible for evaluating requests, scheduling trades to completing work, issuing service requests and purchase orders, expediting repairs and ensuring homeowner ...
Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. Key Duties And Responsibilities. Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness. Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions. Ma...
COMPANY: SHIELDS HEALTH CARE GROUP. JOB TITLE: CUSTOMER CARE MANAGER. LOCATION: WORCESTER, MA. HOURS: FULL-TIME. ABOUT SHIELDS HEALTH CARE GROUP. Shields Health Care Group is a leading medical provider in New England, operating in one of the most fascinating business environments today - Healthcare. Our world-class team is made up of innovative thinkers and enthusiastic collaborators who take pride in delivering the highest quality care to the pa...
. COMPANY: SHIELDS HEALTH CARE GROUP. JOB TITLE: CUSTOMER CARE MANAGER. LOCATION: WORCESTER, MA. HOURS: FULL-TIME. ABOUT SHIELDS HEALTH CARE GROUP. Shields Health Care Group is a leading medical provider in New England, operating in one of the most fascinating business environments today – Healthcare. Our world-class team is made up of innovative thinkers and enthusiastic collaborators who take pride in delivering the highest quality care to the ...
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions ...
Customer Care Manager. Company located in Downtown El Paso is looking for a Customer Care Manager. Job Summary/ Purpose. The Manager reports to the Director Customer Care and is responsible for the customer experience across various inbound and outbound customer contact channels. The Manager guides, directs and supervises the Contact Center. s staff and its processes to achieve the company's goals and objectives. Oversees the activities of the Co...
Title. Customer Care Manager. FLSA/DOL. Exempt, Full Time. Reports to. Head of Operations. Location. Onsite in Gig Harbor, WA. may travel up to 10% of the time. Compensation. Salary is $80K annually benefits including medical/dental, unlimited vacation, and 401k. Are you an experienced customer service leader who thrives on building top-performing teams, creating seamless processes, and delighting customers at every turn. Do you love rolling up y...
Overview. Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 14 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting ...
Customer Service Manager. Job Summary. We are looking for a proactive and results-oriented Customer Care Manager to oversee and enhance the customer service experience. This role focuses on optimizing processes, handling escalations, and driving customer satisfaction. The ideal candidate will be a strategic thinker with hands-on experience in customer care operations and a passion for delivering exceptional service. . Key Responsibilities. Custom...
Customer Care Manager. Westborough, MA. A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you. . Highlights. 2023 Fortune 100 Best Companies. to Work For® by Great Place to Work® and Fortune, ranking 36. . Best Workplaces in Construction. ™ (#2). Com...
Job Description. Job Description. Job Summary. The Customer Care Manager plays a crucial role in advancing HopeSource's mission to serve the most vulnerable members of our community. This position is responsible for leading the Customer Care team, ensuring that every individual who reaches out for assistance receives compassionate, tailored support. The Customer Care Manager will actively engage with the community, addressing unmet needs and conn...
“Improving the lives of those with chronic care diseases while providing solutions to our customers.". Looking for a new opportunity. At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Essential Duties. The Customer Care Manager is directly responsible for overseeing their desi...
