Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end custo ...mer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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The Customer Experience Manager creates a fun, welcoming environment for everyone that visits the ZACC. The position is full-time (40 hours weekly) and expected working hours are generally Tuesday - Saturday 10am-6pm. Areas of Responsibility. Customer Service. Greet and maintain a positive, empathetic, and professional attitude towards all individuals using the ZACC. Readily responds to in-person customer inquiries/providing additional assistance...
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become ...
As a Full Time Customer Experience Manager, you'll have the opportunity to lead a dynamic team of customer service representatives in Alpharetta. This role is perfect for an experienced manager who thrives in a fast-paced, tech-savvy environment. Your innovative problem-solving skills will be put to the test as you ensure our customers receive top-notch service every time. Join us in creating exceptional customer experiences and making a real dif...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
Position Summary. Work with leaders throughout the Bank to build and sustain a consistent customer journey across all delivery channels with a focus on building customer loyalty, setting expectations for all customer interactions and creating value for each customer. As an omni-channel organization, Heritage Bank strives to deliver a quality interaction with our customers regardless if they are face-to-face, in our drive-up, on the telephone or i...
Position Purpose. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position wil...
Position Purpose. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position wil...
Position Purpose. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position wil...
Position. This role is for an exceptional leader who has in-depth experience driving revenue growth through building engaging and elevating a winning team. You will be integrating new team members often while continuing to drive, elevate and create leadership within the existing team. The purpose of this role is to drive revenue growth while improving, strengthening, and accelerating customer service. Day to day constructs of the role include dai...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
