Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end custo ...mer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
Job Overview. Sam's Club is seeking a skilled Customer Experience Manager to oversee the front-end operations, ensuring seamless member experiences and exceptional customer service. This role requires strong leadership, communication, and problem-solving skills to manage a team and drive business results. Key Responsibilities. Lead a team of sales associates and provide coaching and feedback to improve performance. Supervise front-end operations,...
About Spectrum Vascular. Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by providing caregivers with high quality, innovative products with exceptional customer service. We are a. company that was formed through the acquisition of a portfolio of trusted products that have been widely used by customers for decades. Innovation ...
We are looking for a Customer Experience Manager who is passionate about delivering exceptional customer service and ensuring seamless interactions across all touchpoints. About This Role. In this role, you will be responsible for designing and implementing strategies to drive customer satisfaction, loyalty, and retention. You will collaborate closely with cross-functional teams to identify areas for improvement and develop innovative solutions t...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
Position Overview. Ultimate Staffing Services is seeking an experienced Client Experience Manager to join their team in California. The ideal candidate will oversee event logistics and play a pivotal role in ensuring client needs are met with the highest standard of service. About the Role. Ensure a high-quality customer experience before, during, and after events. Coordinate event logistics and create an operations plan that meets client needs. ...
Join Our Team as a Customer Experience Manager. We are seeking a Customer Experience Manager to join our dynamic team and lead our customer service functions to drive world-class Net Promoter Score (NPS) results. This role ensures seamless coordination with operations and supply chain for on-time, in-full (OTIF) deliveries, collaborates with quality teams for quick issue resolution, and implements strategies for continuous improvement in customer...
About Exela. Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanni...
Position Purpose. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will...
Position Purpose. Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Wa...
