Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enha ...nce the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.More Show Less
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Key Responsibilities. The Customer Service Director is responsible for assisting customers with their questions, problems, and complaints. This role requires promoting CVS customer service culture, greeting, offering help, and thanking customers. The successful candidate will have advanced communication skills, leadership, supervision, and influencing skills. They will also be able to work a full-time flexible schedule, including some early morni...
Job Description. The Front Office Assistant Manager is responsible for managing the day-to-day operations of the front office, ensuring seamless guest experiences and efficient team performance. Main Responsibilities. Manage front office activities, including guest arrivals, departures, and services. Maintain high levels of guest satisfaction through proactive issue resolution and exceptional customer service. Oversee staff performance, providing...
Job Summary. A Customer Service Leader is responsible for providing fast, easy, flexible, and friendly service to customers. This involves overseeing the Front End department to achieve customer service standards. Key Responsibilities. Assist in maintaining standards according to the Front End Standard Practice Manual. Maximize sales through excellent customer service. Ensure store office functions are completed accurately and on time using accou...
Job Description. The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business office. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental, and vision coverage. But health is more than a well-working body: it encompasses body, mind, and spiritual well-...
Join our team. we are a privately held aviation corporation with over 40 years of delivering quality products to support and service the aerospace industry. We are looking for a. Director of Customer Service. to develop and maintain the defined processes to meet ATA 200's requirements and our customers' expectations for supply availability, responsiveness, and care. Manage commercial and military aircraft aftermarket support for all Rogerson comp...
Customer-Centric Leadership. As a Branch Manager at Hope Credit Union, you will lead by example, prioritizing customer service and member needs above all else. Key responsibilities include managing branch staff, maintaining accurate records, and collaborating with cross-functional teams to achieve business objectives. By fostering a culture of excellence, you will drive business results and ensure that every member interaction is a positive one. ...
Company Overview. Hannaford is a leading grocery store chain dedicated to providing excellent customer service. Our stores are committed to delivering high-quality products and services that exceed our customers' expectations. Job Description. We are seeking an experienced Customer Service Leader to oversee the front-end department and ensure that our customers receive fast, easy, flexible, and friendly service. Key responsibilities include. Assi...
Job Profile. ">. About the Role. We are seeking an experienced Retail Associate to join our team at Spoko Two Rivers. As a key member of our retail operations, you will be responsible for ensuring exceptional customer service, managing daily store activities, and maintaining a high level of product knowledge. ">. Main Responsibilities. Understand and execute the company's vision and mission, aligning individual goals with business objectives. Cul...
Job Overview. Fulfilling the needs of our customers is at the heart of Food Lion's mission. We are seeking a skilled Customer Service Leader to deliver exceptional service standards and drive sales through friendly, courteous and cooperative behavior with other store associates. Key Responsibilities. Maintaining high-quality customer service standards according to Front End Standard Practice Manual. Assisting in maximizing sales through excellent...
Benefits and Requirements. Competitive Compensation. A salary that reflects your experience and skills. Strong Team. Collaborative environment with opportunities for growth and development. Requirements. Minimum 2 years of experience in QSR industry, strong math and analytical skills, leadership and communication skills, and ability to lift up to 55 pounds.
Job Description. Genuine Parts Company is seeking a dedicated and results-driven individual to fill the role of Assistant Store Manager. As a key member of our team, you will be responsible for leading a team of sales associates and managing the overall performance of the store. Responsibilities. Lead a high-performing team to achieve sales targets and improve customer satisfaction. Analyze sales data to identify trends and areas for improvement....
Required Skills and Qualifications. To succeed in this role, you must have previous front-end experience, be 21 years of age or older, and possess strong communication and problem-solving skills.
