Role Summary. The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution. Key Responsibilities. Advanced Troublesh...
Job Details. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. . We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and ass...
Job Summary. We are seeking an experienced. Desktop Support Specialist. with a minimum of 3 years of hands-on experience in. desktop support, system migration, and implementation projects. The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive approach to end-user support. This role requires working closely with IT teams to support and maintain the computing environment and participate in desktop-rel...
Desktop/Helpdesk Engineer –. 3 month Contract – Plano TX (FULLY ONSITE 5X/WEEK). The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United ...
Description. Major Purpose. Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or ...
Role: Desktop Support Level III. Location. Westover Air Reserve Base (ARB), Chicopee, MA. Schedule. Monday–Friday. Full- Time. Travel. Minimal (less than 10%). Candidates MUST possess an ACTIVE DoD Secret security clearance at the time of hire. An. active CompTIA Security (Sec ) certification is also required. About Veterans First Initiative, LLC (VFI). Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrato...
Position: Site Support Specialist – VIP Support (Windows & Mac). location: San Jose CA(onsite). Fulltime. Key Responsibilities. Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. Troubleshoot and resolve hardware and software issues for Windows and macOS systems. Install, configure, and maintain operating systems and applications. Manage user accounts, permissions, and access in Active Directory and...
Role: Deskside Support Engineer. Location: San Diego, CA. Job Summary. Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk. Job Responsibilities. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing technical support across the company (this may be in person or over the phone). Hardware and software break fix support. Respondi...
Position: Site Support Specialist – VIP Support (Windows & Mac). location: San Jose CA(onsite). Fulltime. Key Responsibilities. Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. Troubleshoot and resolve hardware and software issues for Windows and macOS systems. Install, configure, and maintain operating systems and applications. Manage user accounts, permissions, and access in Active Directory and...
Role: Deskside Support Engineer. Location: San Diego, CA. Job Summary. Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk. Job Responsibilities. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing technical support across the company (this may be in person or over the phone). Hardware and software break fix support. Respondi...
Key Responsibilities. Provide second-level technical support for desktop/laptop hardware, software, and peripheral. issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent in troubleshooting break/fix issues of windows...
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