Summary. The Director of Call Center Operations leads B2B and B2C customer service initiatives, overseeing contact center performance and digital care operations within the broadband/service industry. The role focuses on optimizing customer satisfaction, aligning operational strategies with digital objectives, and driving continuous improvement across service areas. A key emphasis is on KPIs, performance evaluations, and process enhancements. Key...
The Director of Call Center Operations is responsible for driving revenue growth by setting expectations, inspection, and accountability in converting leads efficiently, nurturing potential customers, and ensuring top-tier service throughout the customer journey. This role emphasizes creativity and initiative in strategic lead flow management, optimizing performance metrics, improving processes to meet business objectives, and utilizing technolog...
The Company. At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution. We specifically focus on self-storage projects capitalizing on amazing deals in other asset...
Overview. At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother. Patient First | Caring | Accountability | Trust | One Team | Growth. . Founded 50 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Sout...
This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate professionals that will serve as a subject matter expert for the IntellaTriage enterprise. This person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of...
This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate professionals that will serve as a subject matter expert for the IntellaTriage enterprise. This person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of...
