Description. Support Escalation Specialist. The Support Escalation Specialist works with internal Customer Success and external Benefit Leaders business partners to address issues affecting product use. The Support Escalation Specialist job will report to the Technical Customer Support organization closely partnering with the Tier 2 and Tier 3 Teams. Responsibilities. Handles priority requests / issues that come to Support Manager channel from CS...
About the Company. As an Escalation Specialist at ATB Technologies, you will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. This position is perfect for someone who thrives on solving intricate problems, enjoys deep dives into technical issues, and prefers implementing long-term solutions over quick fixes. You will work closely with various teams to ensure customer satisfaction and maintai...
Position Highlights. Position: Escalation Specialist. Location: Skokie, IL. Full Time. Hours: Standard Business Hours, Mon-Fri. What You Will Do. Provides customer and vendor support and assistance by researching, resolving, or referring customer inquiries, i.e. patients, physicians, attorneys, regarding billing and collection practices. Assumes a patient advocacy role by following through on all aspects of patient accounts. Deciphers Commercial,...
About Ascendion. Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from arou...
Overview. At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between the patient and the hospital, the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research and analysis to resolve. This position also provides feedback to other customer service team members and man...
The Role. The Customer Resolutions Analyst role is crucial in the Company's Voice of the Customer program within the Global Support department. The CR analyst is responsible for investigating and addressing customer inquiries and complaints from internal and external sources and finding ways to enhance the Company's customer experience. They handle highly escalated and time-sensitive complaints from customers, partners, clients, or banks. Agents ...
The Role. The Customer Resolutions Analyst role is crucial in the Company's Voice of the Customer program within the Global Support department. The CR analyst is responsible for investigating and addressing customer inquiries and complaints from internal and external sources and finding ways to enhance the Company's customer experience. They handle highly escalated and time-sensitive complaints from customers, partners, clients, or banks. Agents ...
Po. sit. i. on H. i. gh. li. ghts. Position: Escalation Specialist. Location: Skokie, IL. Full Time. Hours: Standard Business Hours, Mon-Fri. What you will do. . Provides customer and vendor support and assistance by researching, resolving, or referring customer inquiries, i.e. patients, physicians, attorneys, regarding billing and collection practices. Assumes a patient advocacy role by following through on all aspects of patient accounts. Decip...
Job Title. Sr. Escalations Rep 3. Duration. 12 months contract with possible extensions. Location. West Des Moines, Iowa 50266. Pay Range : USD 22 - 23.50. 30 days of training onsite then will move to a hybrid model of 5 days onsite / 5 days work remote. M-F, 8. 00am-4 : 30pm. Job Description. 3 years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service). Strong...
Customer Escalation Specialist. Job Summary. The Customer Escalation Team is made up of experienced Specialists who have the developed the judgement to navigate critical and escalated customer issues. This includes delicately balancing the customer's expectations and the company's profitability. The Escalation Team is a team of experts who will manage the customer experience from the initial escalated call or e-mail through resolution. The team w...
The Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priori...
