Responsible for monitoring account activity to detect possible customer fraud. Reviews account activity to identify and research possible fraud cases. Contacts customers after potential fraud detection to verify or explain unusual account activity. Uses established processes and procedures to reconcile fraud losses and document findings. Escalates more complex fraud activity as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects ...of the job. May require 0-1 year of general work experience.More Show Less
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