Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an esc ...alation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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We are offering an exciting opportunity for a Help Desk Manager in Lincolnwood, Illinois. This role involves leading a dynamic team to ensure efficient operation of the service desk, improving customer experience, and maintaining standard operating procedures. The ideal candidate will possess a deep understanding of IT related issues and have a proactive approach to problem-solving.Responsibilities:• Lead the development and implementation of str...
We are offering an exciting opportunity for a Service Desk Manager in Baton Rouge, LA. This role involves the oversight of both on-site and remote team members, with a focus on server and networking support in an enterprise environment. The successful candidate will be adept at using a range of software and systems, including Cloud Technologies, CRM, Database, EO/IR systems, Epic Software, and ServiceNow Platform.Responsibilities:• Oversee the im...
The Help Desk Manager is responsible for ensuring the seamless functioning of Emergicon’s internal IT support services. This position plays a key role in establishing a dependable and efficient IT infrastructure by overseeing a team of committed help desk professionals. The Help Desk Manager is committed to providing excellent customer service, ensuring timely, accurate, and friendly IT support to all employees, thereby facilitating optimal produ...
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or in...
InfraSource, A Quanta Services Company. At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over the last 65 years, we have built our reputation as a premier provider of services with a solid trac...
Forward Slash Technology is a St. Louis-based Cyber Security and. Information Technology, Managed Services. provider. . We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. . As a Help Desk Manager, it is essential that yo...
Job Details. Job Title: Help Desk Manager. Location: Trenton, NJ. Duration: 03 months on W2 with possibility of extension. Job Description. Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Note. This role requires the resource to be onsite 5 days ...
Job Details. Description. The Help Desk Manager oversees the day-to-day operations of the help desk team, ensuring efficient handling of client support requests. They collaborate closely with other departments to address complex technical issues and escalate as necessary for timely resolution. By monitoring performance metrics, they identify areas for improvement and implement strategies to enhance service delivery. The manager serves as a primar...
POSITION DESCRIPTION. JOB TITLE. Help Desk Manager. DEPARTMENT. Information Technology. DEPT CODE. 0220. REPORTS TO. Director of IT. STATUS. Non-exempt, hourly. HOURS. Full time, 40 hours. LOCATION. Calvary Chapel Fort Lauderdale, 2401 W Cypress Creek Rd. Fort Lauderdale, FL 33309. ______________________________________________________________________. At Calvary Chapel, we are called to make disciples of Jesus Christ by connecting people to God,...
Job Description. Job Description. Join Mercantile Bank as a Full-Time Help Desk Manager in Wyoming, MI, and be part of a dynamic team where your problem-solving skills and customer-centric approach will shine. At an expected pay of $90,000 to $110,000, this position offers an exciting opportunity for a seasoned Technology Success Manager to lead our help desk team onsite. Work in a flexible and professional environment that values excellence and ...
Blue Cross and Blue Shield of Vermont is looking for a Help Desk Manager to join our IT Infrastructure Operations team. Our company is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced and flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401K, paid time off and holidays, tuition r...
Company DescriptionDid you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we’ve just hit One Billion Dollars originated. ) right here in the Portland metro. Did you know that we’ve spent the last 15 years building a stellar reputation in the consumer finance s...
