Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an esc ...alation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for CyberData Technologies. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any inf...
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for CyberData Technologies. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any inf...
Join a growing healthcare organization as an IT Help Desk Manager in a full-time role providing technical and personnel leadership support for clinics, support centers, and call centers. Located in Dallas, TX, this position requires three days onsite with Monday and Thursday being mandatory office days. You'll oversee IT help desk staffing and operations while managing a team of both local and remote staff across multiple time zones. This is a st...
Join a growing healthcare organization as an IT Help Desk Manager in a full-time role providing technical and personnel leadership support for clinics, support centers, and call centers. Located in Dallas, TX, this position requires three days onsite with Monday and Thursday being mandatory office days. You'll oversee IT help desk staffing and operations while managing a team of both local and remote staff across multiple time zones. This is a st...
Arkansas Talent Group is seeking a Help Desk Manager for a premier Arkansas based retail boutique company. The Help Desk Manager is responsible for overseeing the day-to-day operations, performance, and continuous improvement of the Help Desk. This role ensures that all inquiries spanning Customer Service, IT, Maintenance, and general operations are handled promptly, professionally, and routed accurately based on established protocols. The Manage...
|. Summary. | |. The Help Desk Manager is responsible for leading the AFC IT support team in delivering high-quality technical support to end-users across the organization. This role ensures timely resolution of service requests, manages help desk operations, and implements best practices to improve service delivery and user satisfaction. Essential Duties and Responsibilities. Supervise daily operations of the AFC IT Help Desk team. Develop and e...
USA NE Offutt AFB - Offutt AFB (NEC003), NE | Full Time
$101k-128k (estimate)
1 Month Ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Collaborating, Information Technology (IT) Services, Prioritization, Team Performance, Workforce Development Certifications: None Experience: 5 years of related experience US Citizenship Required: Yes Job Description: Advance ...
Job Title. . Help Desk Manager. Location. Rockville, MD. CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and oversee a team responsible for providing exceptional IT support. This role ensures the delivery of high-quality technical support and compliance with service level agreements (SLAs). The ideal candidate will demonstrate strong leadership, organizational, and problem-solving skills, with a com...
FVCbank. Help Desk Manager. Job Description. Title. Help Desk Manager. Department. IT / Fairfax Corporate Office. Reports To. Chief Technology Officer. Job Summary. Responsible for assisting in escalated support of multiple applications and working directly with users to troubleshoot support incidents regarding custom applications and system issues. Foster positive end-user relationships and drive customer satisfaction. Monitoring ticket volume a...
Title. Computer Operations Manager. Location. Celebration, FL. Type. Contract (ASAP – 06/30/2026, with potential renewal). Pay. $80 – $83 per hour. Summary. We are seeking an experienced Computer Operations Manager to lead and manage IT operations and service delivery. This role is responsible for ensuring the effective functioning of IT systems, compliance with policies, and high-quality support for end users. The ideal candidate will have stron...
Our history. From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200 individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record. Who We Are. Conexess is a full-service staffing firm offering contract, contract-to-hir...
