The Help Desk Technician I identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician I documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician I may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent .... Typically reports to a supervisor. Being a Help Desk Technician I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.More Show Less
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1. Provide helpdesk support and resolve problems to the end user's satisfaction. 2. Monitor and respond quickly and effectively to requests received through the IT helpdesk. 3. Monitor Service Desk for tickets assigned to the queue and process first-in/fist-out based on priority. 4. Modify configurations, utilities, software default settings, etc. for the local workstation. 5. Utilize and maintain the helpdesk tracking software. 6. Document inter...
This entry level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Network Operations Center team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the abili...
SUMMARY. Cherokee Nation Integrated Health (CNIH) will provide expertise on federal projects supporting the National Park Service IT project including the internal Service Desk. The service desk provides IT support to NPS personnel at various locations and nationwide as needed. The service desk physical location for position is in Lakewood, CO. The service desk will provide first line support (tier I and tier II support) to the end users that wil...
Full-time, onsite. This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely manner. You are expected to document, track, and monitor the problem to ensure a ti...
Evening and weekend positions available. General Summary. . The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The T...
Evening and weekend positions available. General Summary. . The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The T...
NRVCS has an opening in our IT department, and we are looking for a Help Desk Technician I. We rely on our IT team to ensure we have the tools necessary to preform our jobs, and help our community. This full-time position is responsible for providing telephone, email and walk-in support to agency employees in the use of agency technology. You will be subject to our competitive benefits package, generous PTO and a VRS membership. Come join the tea...
Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. . Step into a career ...
Overview. At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of 46,000 global employees across mor...
JOB DESCRIPTION. Want to work at a place where security and stability come first. Want to work alongside staff passionate about Windows, Linux, and more. This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Help D...
Overview. Planned Systems International is seeking multiple candidates for a local Help Desk Services. project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment, configuration, and maintenance of the Windows Platform, PC’s, laptops, peripherals (printers, fax, phone, wireless. Essential Duties & Responsibilities audio visual equipme...
