The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typi ...cally reports to a supervisor. Being a Help Desk Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.More Show Less
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POSITION SUMMARY. As a Help Desk Technician (L1) at Diamond Technologies, you will be the first line of technical support for our Managed Service Provider (MSP) clients. Your primary role is to troubleshoot and resolve basic IT issues, ensuring excellent customer service while upholding Diamond Technologies' commitment to quality and reliability. KEY RESPONSIBILITIES. Help Desk Support. Serve as the initial point of contact for clients via phone,...
Job Description. Job Description. Description. We are seeking a highly motivated and organized IT Help Desk Technician to join our team. This position will provide the first-line remote or on-site technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diag...
Company Description. San José – Evergreen Community College District (SJECCD) is located in downtown San José, encompassing a large area within Silicon Valley. The district includes Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. For more information, visit www.sjeccd.edu. Role Description. This. temporary. position provides ...
DCI Job Requirement for. Help Desk Technician. Location: Washington, D.C. or NYC, NY. Job Description. Serve as a Level 1 Help Desk Technician to provide first response to technical issues. Gather necessary information and respond to customer inquiries. Over email and through ticket-based software support desk systems. Recreate and diagnose issues reported by the client. Triage, track, and correctly route support and user requests across the team...
Provides technical support to diagnose, analyze, research, and resolve moderately complex computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services. Performs work in adherence with IT Service Management best practices. Supports delivery teams in their release activities. Helps to ensure currency data in configuratio...
Job Title. Help Desk Support. Location: Nashville, TN 37203 (Onsite). Duration: 6-12 Months. Installing and configuring computer hardware, software, peripherals, and networking equipment. Conduct routine maintenance tasks such as system backups, data recovery, and preventive maintenance. Create, modify, and delete user accounts as needed, including permissions and access controls. Resolving issues with internet connectivity, printers, scanners, p...
FUNCTIONS. Manage and route all incoming calls and trouble tickets to appropriate resources. Maintain asset tracking and IT inventory. Provide onsite and phone-based support for local, remote and traveling users. Support O365. Patch Systems. Share responsibility for network security including. Configure and provide support for remote connectivity. Install software. Troubleshoot hardware and connectivity issues. Tracks tickets, tasks, & projects a...
Job Summary. Provides. onsite and remote IT support. for end-users, troubleshooting. software, hardware, and connectivity issues. . Responsibilities. Provide. Level 1 and Level 2 helpdesk support. for network users. Troubleshoot. Windows 11, Office 365, SharePoint, and Laserfiche issues. . Maintain. user accounts and security policies. using Active Directory. Assist in deploying. new workstations, software installations, and configurations. . Tra...
Job Title: Help Desk Technician. Location: Washington, D.C. or NYC, NY. Clearance: Secret or above. Salary: $60k-$100k. We are seeking a dedicated Help Desk Technician to join a dynamic team that plays a crucial role in providing technical support to clients. This position offers an exciting opportunity to work in a fast-paced environment where you will be the first point of contact for technical issues, ensuring that customer inquiries are addre...
Job Title: Help Desk Technician. Location: Washington, D.C. or NYC, NY. Clearance: Secret or above. Salary: $60k-$100k. We are seeking a dedicated Help Desk Technician to join a dynamic team that plays a crucial role in providing technical support to clients. This position offers an exciting opportunity to work in a fast-paced environment where you will be the first point of contact for technical issues, ensuring that customer inquiries are addre...
Title. Engineering & IT – Technical Help Desk 3. Location. Southfield, MI. Duration. 10 Months. Schedule. Monday – Friday, 8 AM – 5 PM EST (Potential OT). Job Description. Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. Oversee and manage computer inventory and supplies. Triage, prioritize, and resolve end-user computer issues. Work on projects in a results-driven environment. Open ...
Title. Engineering & IT – Technical Help Desk 3. Location. Southfield, MI. Duration. 10 Months. Schedule. Monday – Friday, 8 AM – 5 PM EST (Potential OT). Job Description. Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. Oversee and manage computer inventory and supplies. Triage, prioritize, and resolve end-user computer issues. Work on projects in a results-driven environment. Open ...
