Position: Helpdesk Support. . Role Description. Serve as the primary contact for helpdesk support during decommission. Log, track, and resolve user issues efficiently. Escalate complex problems to technical teams and follow up on resolutions. Maintain accurate records of helpdesk activities and prepare reports. Ensure compliance with organizational standards and SLAs. . Required Skills. Experience in helpdesk or support coordination roles. Strong...
Job Details. We are seeking an IT Support Technician who provides front-line technical assistance to end users by responding to inbound calls and emails in a timely, professional manner. This role involves diagnosing issues, delivering basic troubleshooting, and ensuring accurate documentation of all support interactions. Qualifications. Provides front-line technology support by answering and responding to inbound calls/emails in a timely and pro...
Job Details. 3. Required. Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person). 2. Required. Experience working with customers across all levels of technological proficiency. 2. Required. Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting i...
Job Summary. Primary responsibilities include responding in an appropriate manner to incoming calls for help from all computer users in the organization. analyzing calls to develop an understanding of the nature, importance and urgency of the problem. accurately documenting calls and/or service requests in a problem-tracking database system. personally resolving called-in problems or assigning those problems to the appropriate in-house staff memb...
Job Summary. Primary responsibilities include responding in an appropriate manner to incoming calls for help from all computer users in the organization. analyzing calls to develop an understanding of the nature, importance and urgency of the problem. accurately documenting calls and/or service requests in a problem-tracking database system. personally resolving called-in problems or assigning those problems to the appropriate in-house staff memb...
Job Details. Qualifications & Skills. Prior experience in. technical support, logistics, or operations. preferred. Strong customer service orientation and excellent communication skills. Ticketing systems (e.g., Salesforce, Jira, Confluence). Ability to multitask and work effectively in a fast-paced environment. Working knowledge of. inventory and order management systems. . Healthcare support experience. is a strong bonus. Comfortable with physi...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Aptino, is seeking the following. Apply via Dice today. Qualifications & Skills. Prior experience in technical support, logistics, or operations preferred. Strong customer service orientation and excellent communication skills. Ticketing systems (e.g., Salesforce, Jira, Confluence). Ability to multitask and work effectively in a fast-paced environ...
Location. Manhattan, NY. Salary. Depends on Experience. Description. Our client is currently seeking a Helpdesk Support. Energetic Problem Solver in Union Square area of NY. 4x/week onsite. contract to hire. Tech-Savvy & People-Smart. Driven, upbeat, and unapologetically Type A-with a bubbly personality that adds lift to every room. Looking for someone who would thrive in fast-paced environments where solving problems isn't just a skill, it's a s...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, CherryRoad Technologies Inc., is seeking the following. Apply via Dice today. CherryRoad has recently built a new Network Operations Center (NOC) to manage daily operations of our rapidly growing Managed Services Division. We are looking for an enthusiastic, motivated and experienced individual who will be responsible for NOC operations. Responsib...
Dice is the leading career destination for tech experts at every stage of their careers. Our client, CherryRoad Technologies Inc., is seeking the following. Apply via Dice today. CherryRoad has recently built a new Network Operations Center (NOC) to manage daily operations of our rapidly growing Managed Services Division. We are looking for an enthusiastic, motivated and experienced individual who will be responsible for NOC operations. Responsib...
Immediate need for a talented. Helpdesk Support. This is a. 12 Months Contract. opportunity with long-term potential and is located in. Richmond VA. (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-86079. Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). . Key ...
The shift and hours for this position is to be determined. QUALIFICATIONS. Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support. Ability to work on various assignments simultaneously. Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet acces...
