The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume t ...o develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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Description. Director of IT Services. At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward. We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity, and invention. We uphold that same standard of respect and commitment ...
JOB SUMMARY. Responsible for providing direct leadership to the IT Service Desk support functions at Mountain Park Health Center as well as business relationship management for IT customers. ESSENTIAL FUNCTIONS. Manages team responsible for providing IT Service and desk-side support at Mountain Park facilities located in the greater Phoenix metro area. Leads and guides the IT Service team and assists human resources with hiring and managing the I...
General Purpose. Are you a tech-savvy leader passionate about problem-solving and delivering top-tier customer service. Commerce City is looking for an IT Service Desk Manager to lead our service desk team and ensure smooth, efficient, and reliable technology support across the organization.In this role, you’ll oversee IT support operations, manage hardware and software services, and drive continuous improvements to enhance efficiency and user ex...
At. Universal Display Corporation (Nasdaq: OLED). (UDC), we’re changing the way people see the world. If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining from your screen right now. UDC’s OLED ingredients are key parts of stunning, energy-efficient displays used in everything from smartwatches to phones, tablets, laptops, monitors, TVs and automobiles. Virtually every OLED consum...
IT Service Desk Manager - Montgomery, AL. 6 month contract, to $49/hr BOE. Position is for an defense client. United States citizenship and a DoD Secret security clearance is required. The position is 100% on-site managing a local and remote team. Must have Active Secret and Sec CE., and ITIL4 foundations. 40 hours per week, no overtime. As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that ...
IT Service Desk Manager - Montgomery, AL. 6 month contract, to $49/hr BOE. Position is for an defense client. United States citizenship and a DoD Secret security clearance is required. The position is 100% on-site managing a local and remote team. Must have Active Secret and Sec CE., and ITIL4 foundations. 40 hours per week, no overtime. As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that ...
IT Service Desk Manager - Montgomery, AL. 6 month contract, to $49/hr BOE. Position is for an defense client. United States citizenship and a DoD Secret security clearance is required. The position is 100% on-site managing a local and remote team. Must have Active Secret and Sec CE., and ITIL4 foundations. 40 hours per week, no overtime. As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that ...
Job Description. Job Description. Service Desk Manager (SDM). IN PERSON ONLY. MUST HAVE VERIFIABLE EXPERIENCE WORKING AT MANAGED SERVICE PROVIDER (MSP). Location : Inwood NY, Long Island. Please use this link to apply directly to our HR department : https : / / dkent.bamboohr.com / careers / 33. About Us. DK's Enterprises, Ltd has been a presence in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-l...
With 19 service centers nationwide. McNICHOLS CO. is North America’s leading supplier and fabricator of “Hole Products”, including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards and a commitment to employees and customers. We have an opportunity for...
With 19 service centers nationwide. McNICHOLS CO. is North America’s leading supplier and fabricator of “Hole Products”, including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards and a commitment to employees and customers. We have an opportunity for...
With 19 service centers nationwide. McNICHOLS CO. is North America’s leading supplier and fabricator of “Hole Products”, including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards and a commitment to employees and customers. We have an opportunity for...
Job Description. Job Description. DIRECT HIRE | TAMPA, FL (33607). We are engaged in a search for an IT Service Desk Manager for our client in Tampa, FL. This is a DIRECT HIRE position and the Manager will be required to be onsite at the company headquarters near Tampa International Airport. The Manager will oversee a team of 8 resolving daily IT support tasks for a 500 employee base throughout the US. LOCAL TAMPA BAY CANDIDATES ONLY PLEASE. Duti...
