The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume t ...o develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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About the Role. At AppTier, our consultants are recognized as masters in OpenText, helping clients modernize how they manage, store, and access information. As the Manager of our service desk, you’ll oversee our service desk operations, providing escalation services on a reactionary basis similar to an IT Help Desk to support service level agreements and system asssurance. Furthermore, you’ll provide proactive monitoring and maintenance services ...
The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives. Major Responsibili...
Summary/Objective. As the Manager - Service Desk you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users. You coach your team to provide best in class customer service, empathy and communication. You will identify friction and effectively resolve or escalate customer issues. You will work across teams and with our customers to ensure high quality and positive outcome...
Does this position interest you. You should apply – even if you don’t match every single requirement. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview. Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for...
Does this position interest you. You should apply – even if you don’t match every single requirement. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview. Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for...
EDUCATION. 4–6 years of progressive IT support/service desk experience, including lead or supervisory duties. or an equivalent mix of education and experience. EXPERIENCE. Hands-on with IT service management (incident, request, knowledge). exposure to problem and change processes. Proven results meeting SLAs, raising first-contact resolution, and improving user satisfaction. Experience hiring, scheduling, and staffing a 24/7 service desk (shift d...
Turn your job into a career with Evergreen Healthcare Group. Job Summary. Evergreen Healthcare Group. in. Vancouver, Washington. is looking for a qualified. IT Service Desk Manager. to oversee the Service Desk Team and ensure that tickets are handled in a timely, efficient, and thorough manner. Essential Functions. Team Management. Oversee performance of team members, coach employees, and perform annual reviews. Balance workloads between team mem...
The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives. Major Responsibili...
TEKsystems is seeking an experienced IT Service Desk Manager for a 6 month contract to hire role with a very reputable organization in Orlando, FL. Description. Client is seeking a highly skilled and experienced Service Desk Manager to lead and oversee the operations of the Enterprise IT Service Desk. This role is based in Orlando, Florida and operates within a dynamic, fast-paced, and diverse environment. The ideal candidate will possess strong ...
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. About The Role. Saronic is a rapidly growing defense technology company seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including int...
E-Logic, Inc. is seeking a Service Desk Manager to lead the IT Service Desk team in support of the Library of Congress. The Service Desk Manager will oversee daily operations, manage staff performance, and ensure timely and effective resolution of technical issues. This role is critical in maintaining high levels of customer satisfaction by delivering responsive and professional IT support services to end-users. Responsibilities. Provide daily su...
Description. Position Summary. We are a leading architecture and design firm committed to creating impactful, innovative spaces. We are looking for an experienced IT Service Desk Manager to lead our dedicated Service Desk team. The ideal candidate will have a strong background in managing technical support teams, a passion for delivering exceptional customer service, and a proven ability to develop and implement effective service management proce...
