Responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Requires a bachelor's degree. Typically reports to a head of unit/department. Manages subordinate staff in the day-to-day performance of t ...heir jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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If you are motivated and believe in the credit union philosophy of "People Helping People," join our team. Purpose. The Member Services Manager has the broadest MSR knowledge and is responsible for training, delegating, and reviewing the work of all levels of MSRs as well as the oversight of Cash Management to ensure adherence to Branch Operations Risk parameters. Enhanced Expectations and Responsibilities at this Position Level. Ensure employees...
Description. At. acac. we believe in living your best and that means working your best too. In this exciting role, you will oversee the daily operations of our Member Services department. Why join. acac. It's about our core values. People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun. FLSA Classification. Nonexempt. Reports to. General Manager. Job Description. Summary/objective. Oversee the day-to-...
Description. At. acac. we believe in living your best and that means working your best too. In this exciting role, you will oversee the daily operations of our Member Services department. Why join. acac. It's about our core values. People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun. FLSA Classification. Nonexempt. Reports to. General Manager. Job Description. Summary/objective. Oversee the day-to-...
Internal Opportunity. Position Summary. The Member Services Manager will play a critical role in managing our most trusted relationships – our associates – as well as helping shape the way Member Services works to serve our members. You will have the opportunity to lead, grow and develop the Member Services Team. As an engaged people manager, you are aligned with our core values and will drive your team’s contribution to the success and goals of ...
Lead Teams. Elevate Service. Make a Daily Impact. Are you an experienced leader with a passion for delivering exceptional customer service. Town & Country Credit Union is looking for a dynamic. Member Services Manager. to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees. Key Respons...
About the Role. We are hiring a Member Services Manager to join us at Landing. In this role, you will join our Field Operations team and be responsible for success in the St Petersburg, FL. Success in this role looks like ownership. You’ll own the large decisions and the small details that lead to providing an amazing member experience within your. market. About the Team. Our Field Operations team owns the support of Member and Property needs. wh...
