Job Summary - Provide daily support for network and workstation printers, including troubleshooting printer issues and paper jams. Respond to customer requests for technical support, focusing on high-quality customer service. Perform printer maintenance, repair, and new printer installations (must be able to lift up to 50 pounds). Deliver toner and manage on-site printer parts and consumables inventory. Document all service calls and support requ...
Position Profile. The Administrator, Print Support is responsible for the daily support of assigned. RICOH-managed devices. within the customer’s fleet. This includes delivery of supplies, service coordination, and asset management to ensure print availability and compliance with. Service Level Agreements (SLAs). The role involves responding to customer requests, service alerts, and providing technical support and training with a strong focus on ...
Company Description. Ricoh USA, Inc. integrates people, processes, and technology to help organizations effectively manage information and unlock their full potential. As a global leader in information management and digital services, Ricoh enables over 1.4 million businesses worldwide to achieve a competitive edge. Serving a diverse range of industries, Ricoh delivers innovative solutions that uncover hidden insights and enhance business agility...
Field Representative II, Print Support. Position Profile. Responsible for the daily support of assigned RICOH-managed devices within the customer's fleet. Responds to customer requests for technical support and training, with a strong focus on customer service. Handles consumable replenishment (toner, labels, paper, etc.) and facilitates service and supply requests. Performs basic end-user device maintenance tasks and escalates service problems a...
