Service Complaint Response Manager Jobs

The Service Complaint Response Manager acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Being a Service Complaint Response Manager exercises a large degree individual discretion. Requires a thorough knowledge of the products/services offered and extensive customer service skills. In addition, Service Complaint Response Manager may require a bachelor's degree in ... area of specialty. Typically reports to a supervisor or manager. Working as a Service Complaint Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. More
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