Oversees software support staff. Manages department budget to ensure goals are met. Establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personn ...el actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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The Software Support Manager is the business software platform expert and ensures that the Agency’s employees have access to and use the company's software effectively by providing direct training, writing support manuals/materials, providing remote and on-site product support, testing new releases, and working directly with subject matter experts to identify issues while offering and documenting solutions to ensure the smooth functioning of the ...
