POSITION. User Support Specialist. STATUS. Full-Time/Non-Exempt. DEPARTMENT. Information Technology. REPORTS TO. Director of Information Technology. Position Concept. The User Support Specialist serves as the primary point of contact for staff experiencing software and user-related IT issues, providing courteous, solution-focused customer service and clear communication at every step. This role plays a key part in onboarding and offboarding proce...
Job Details. User Support Specialist. Cincinnati, OH (5 Days Onsite). $65,000 – $75,000. The User Support Specialist is responsible for delivering high-quality technical support to over 1,960 users across the firm’s 18 offices. Support must be timely, accurate, friendly, and efficient to ensure users can effectively leverage technology in their daily work. The primary focus of User Support is the end user—ensuring their needs are met and their ex...
The. User Support Specialist. is responsible for delivering high-quality technical support to over 1,960 users across the firm’s 18 offices. Support must be timely, accurate, friendly, and efficient to ensure users can effectively leverage technology in their daily work. The primary focus of User Support is the end user—ensuring their needs are met and their experience with technology is seamless. This role requires strong customer service, commu...
The. User Support Specialist. is responsible for delivering high-quality technical support to over 1,960 users across the firm’s 18 offices. Support must be timely, accurate, friendly, and efficient to ensure users can effectively leverage technology in their daily work. The primary focus of User Support is the end user—ensuring their needs are met and their experience with technology is seamless. This role requires strong customer service, commu...
Reports To. User Support Specialist Lead. Location. Appleton (on-site). Position Type. Full-Time (Non-Exempt). Primary Objective. The User Support Specialist is responsible for providing technical support to students, faculty, staff and alumni. The User Support Specialist takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all computing technology including hardware, software, printers, audio/visual eq...
