ABOUT US. NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech paymen...
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards. Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Workforce Management Analyst to support our Operations team. . The Workforce Management Analyst. will be responsible for the daily call center's performance by effectively delivering rea...
Description. The Workforce Analyst will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner. The position will be responsible for monitoring and communicating from a Global Contact Center perspective. This ...
The Workforce Management Analyst will work to support the forecasting and capacity planning needs of Pearson Customer Service & Support in conjunction with the Workforce Management (WFM) team and Operations Leaders. This position is integral to ensuring efficient planning of outsource (BPO) staffing for each Pearson line of business. This position will work closely with managers of each LOB to coordinate any anticipated changes to incoming volume...
Workforce Management Analyst. (3278311). The Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. The Workforce Management Analyst, under the guidance of and in collaboration with the department Manager, is responsible for key functions of ACC workforc...
DESCRIPTION. DayTwo Is looking for a Workforce Analyst to join our rapidly growing Member Enrollment Team. The Workforce Analyst is responsible for analyzing call center and care team operational performance utilizing workforce management models, tools, and systems to ensure optimum scheduling, forecasting, intra-day and real time monitoring, and reporting. Coordinate with call center and clinical leadership to ensure staffing is maximized. Contr...
