Customer Success Manager Intern (f/m/d)

You want to..

• join a scaling Start-Up in the heart of Europe?
• create a category defining company?
• build something people really want?
  
  

Then this is for you! 🫵

We’re building an AI platform for customer facing teams that transcribes and analyses all customer touchpoints—both online and in person. Today, thousands of people at over 1,000 companies around the world use Bliro every day to collect, analyse and automate based on data from customer conversations.

We have just raised a Seed Round from some of the best European VCs out there and are looking for you to join us for the ride!

❓About The Role

As a Customer Success Manager Intern at Bliro, you’ll be the key to ensuring our customers achieve maximum value from our platform. You’ll own the post-sale journey, from onboarding to adoption, while building trusted relationships that drive retention and uncover growth opportunities. This is a high-impact, customer-focused role with contact to our existing customers and ownership from day 1.

🚀 Your Mission

Maximize customer value and drive revenue expansion by proactively managing relationships, preventing churn, and ensuring customers fully adopt and realize ROI from Bliro.

🧑‍💻Your Responsibilities

• Drive Expansion Revenue with Existing Customers You will actively identify and execute upsell and cross-sell opportunities, working to close expansion deals that contribute to our Net Revenue Retention (NRR) together with Bliro's Sales team.
• Prevent Churn & Improve Retention Through regular Quarterly Business Reviews (QBRs) with decision-makers, you will review Bliro's impact, discover new customer needs, and gather feedback. You will communicate product updates and enhancements to ensure customers fully leverage new features and achieve maximum value.
• Own Onboarding & Early Adoption You will guide customers through a structured 4–6 week onboarding process. This includes providing tailored training, sharing best practices, and setting success metrics aligned with each customer's goals.
  
  

🔨 Your Skills & Competencies

• Customer Relationship Management: Proven ability to build trust and credibility with stakeholders at multiple levels within client organizations.
• Revenue-Focused Mindset: Experience with account planning, upselling, and cross-selling strategies, supported by data-driven methods to identify expansion opportunities.
• Product & Technical Knowledge: Comfort in explaining product features, providing customer training, and tying use cases to measurable ROI.
• Communication & Collaboration: Skilled in running customer meetings, aligning cross-functional teams (Sales, Product, Support), and tailoring updates to diverse stakeholders.
• Proactivity & Problem-Solving: Ability to anticipate customer needs, mitigate churn risks, and continuously improve the customer experience through structured feedback loops.
  
  

📃 Your Profile

• Language Proficiency: Fluent in German (mandatory) and English.
• Experience: Previous experience in customer facing roles in software companies and / or consulting is a Plus.
• Customer-Centric: You are passionate about helping customers succeed and delivering measurable value.
• Revenue-Driven: You have a track record of successfully managing account expansion and retention goals.
• Time: A minimum of 4 (better 6 months) time for a full-time internship
  
  

🧙 Why Join Us?

• A chance to work in a fast-growing, innovative SaaS company.
• Opportunities for career growth and professional development.