Project Manager (OCM / ACMP) (f/m/d)

Project Manager (OCM / ACMP) (f/m/d)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Your Job:

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Your profile:

• Extensive hands-on experience driving organizational change, strategic communications and managing teams
• 8 years of experience involving OCM, Management Consulting and corporate experience.
• Expertise in program/project management discipline, tools/techniques and Program/project Delivery Process.
• CCMP certification or PROSCI training or equivalent certification in change communications / marketing
• Ability to lead and motivate cross-functional teams and interact with all levels (horizontal and vertical).
• ProsCi certification
• C1/C2 in German language proficiency

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We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.