Tech Support Specialist – Munich Office

About Us

Netlight is a modern Teal organization with a strong emphasis on self-management and provides a full range of premium IT-consulting services at the forefront of the digital industry. We are known for our product- and technology-independent expertise across a wide range of industries and clients. As a network organization of over 2,000 professionals, we make aspiring digital leaders successful in their business-critical IT projects. Netlight has been recognized multiple times as a top employer and for our growth, continued profitability, and commitment to diversity, equity, and inclusion within the IT industry.

Today, we are expanding across Europe with over 10 active international offices. Come join us at Netlight—where trust, personal responsibility, and diverse experiences fuel our continued success.

Our Culture

At Netlight, we strive to be a diverse, equitable, and inclusive organization. We believe that the richness of our culture comes from the unique values and experiences each person brings to the table. We focus on personal growth and career development through mentoring, coaching, and continuous learning. Every Netlighter is an active part of shaping our culture, creating a direct link between individual growth and the company’s success.

Who We’re Looking For

The ideal candidate is someone who:

Is Social and Enjoys Networking: You thrive on building relationships and creating connections with colleagues across the organization.

Have Junior to Intermediate IT Experience: You have a fundamental understanding, or a strong will and interest to learn, IT systems and support operations.

Fluent in German and English: You can communicate effectively in both languages, with Swedish as a plus.

Is a Team Player: You believe in collaboration and enjoy working closely with others to solve problems.

Is Humble and Open-Minded: You are eager to learn and open to new ideas, approaches, and technologies.

Has a Flexible Mindset: You adapt quickly to changing environments and are comfortable with uncertainty.

Takes Initiative: You enjoy problem-solving, leading by example, and taking ownership of your work.

The Role

We are looking for a Tech Support Specialist to join our Munich office. In this role, you will be responsible for providing IT support and engaging with various teams across Europe. You will contribute to the improvement of internal systems, work on projects that enhance our tech environment, and be a key part of ensuring smooth day-to-day operations.

Key Responsibilities

• Manage support tickets and provide IT troubleshooting via Zendesk.
• Offer onsite technical support to colleagues.
• Participate in small to medium-sized projects aimed at optimizing internal processes and systems.
• Assist with tech-related aspects of office moves and new office setups.
• Work collaboratively with our distributed team, including colleagues in Munich, Hamburg, Oslo, and Stockholm.

What We Offer

• A dynamic team environment.
• Opportunities to participate in innovative and impactful projects.
• Access to a network of mentors and personal communities for continuous professional development.
• Competitive salary and attractive benefits.

Your Future Team

You will be part of a distributed team with colleagues in Munich, Hamburg, Oslo, and Stockholm. The team is led by a Delivery Lead based in Stockholm and we work closely together across locations to ensure success in all our projects.

Apply Today

If you are passionate about IT support, enjoy working in a flexible environment, and want to help shape the future of our tech systems, we’d love to hear from you! Apply today with your up-to-date CV.

We look forward to hearing from you!