Aftersales Manager

Service Parts Specialist - Freiburg

Please note that we would be looking for profiles that are within a 1 hour commute of our premises in Freiburg

The role:

Royal Enfield DACH is seeking an experienced Service Parts Specialist to oversee the end-to-end management of non-motorcycles operations. This pivotal role involves not only supervising daily operations but also enhancing sales and profitability. The specialist is responsible for coordinating with dealers and various internal teams to ensure seamless operation and exceptional service levels. Integral to this position is the strategic oversight of over 20,000 SKUs, focusing on optimizing inventory, ensuring timely order processing, and maintaining high-quality standards. The Service Parts Specialist will play a crucial role in optimizing processes and driving strategic initiatives to improve system efficiencies and non-motorcycles sales . A significant part of this includes enhancing system efficiencies, reducing operational costs, and improving customer satisfaction. Collaboration with IT, finance, and logistics teams is essential for streamlining operations and improving the non-motorcycles supply chain. Additionally, the role demands team leadership, fostering professional growth, and promoting a culture of innovation. The Service Parts Specialist’s blend of strategic insight, operational expertise, and customer-centric approach is key in reinforcing Royal Enfield DACH market position and ensuring the success of its non-motorcycles division.

Key Responsibilities:

• Operational Supervision and Sales Enhancement: Oversee daily operational aspects of the non-motorcycles business, ensuring efficient order processing (as per the defined SLAs, backorder management), stock management, and pushing for increased sales. Set targets, establish minimum stock criteria (APG), and monitor dealer performance;
• Inventory and Obsolete Stock Management: Monitor stock quality, manage replenishments (periodic orders and Vehicle O Road (VOR) orders to Central Warehouse, EMEA.), evaluate and handle obsolete inventory, and prepare management papers for inventory decisions;
• Dealer Relations and Support: Act as the primary contact for dealers regarding non-motorcycles issues escalation. Provide comprehensive support, training, and guidance, including for new dealer development and initial stock management;
• Technical Expertise and Portal Management: Serve as a technical expert, working with the EPC Team on non-motorcycles queries and catalogues. Maintain and update the RE Dealer Portal, ensuring complete and accurate product listings;
• Data Management and Reporting: Manage large datasets in Excel, proficient in functions like VLOOKUP and pivot tables. Produce insightful reports and presentations on business performance;
• Price and Master Data Management: Define non-motorcycles pricing strategies in collaboration with finance (market study and benchmarking competitors Non-motorcycles price), and maintain master data in SAP in coordination with the Master Data Management Team;
• Warehouse Interaction and Process Support: Regularly visit the Central Warehouse EMEA for space efficiency improvements. Support the maintenance of Part Numbers (P/Ns) versions and the "Determination File". Assist in the returns process;
• Process Optimization and IT Coordination: Collaborate with IT for SAP optimization, process development, and resolving order issues. Ensure proactive international business management and continuous system improvements;
• Finance Team Engagement: Work closely with the finance team to streamline dealer operations and address finance-related issues.
• Strategic Initiatives and Training: Drive strategic initiatives for improving non-motorcycles retail, inventory management and replenishment process improvements. Conduct training sessions for relevant staff.

Qualifications & Experience:

• Fluent speaking in German and English
• Experience in Business Administration, Supply Chain Management, in Logistics, or a related field relevant to the role.
• Experience in non-motorcycles Management: Proven track record in managing non-motorcycles operations, preferably in the automotive sector.
• Supply Chain and Logistics Expertise: Solid understanding and experience in supply chain management, including logistics and inventory control.
• Financial Management Skills: Competency in managing budgets and understanding financial impacts in a non-motorcycles context.
• Customer Service Orientation: Strong background in managing customer relationships and addressing customer needs in non-motorcycles or related elds.
• IT Systems Proficiency: Familiarity with relevant IT systems like SAP, and skills in data management and analysis.
• Automotive Industry Experience: Specific experience in the automotive industry, providing a deeper understanding of automotive Non-motorcycle and vehicle dynamics.
• Vendor and Stakeholder Management: Skills in managing relationships with suppliers, vendors, and various stakeholders to optimize supply chain efficiency.
• Process Improvement and Innovation: Experience in implementing process improvements, adopting new technologies, and continuous improvement methodologies.
• Advanced IT and Data Analysis Skills: Advanced proficiency in IT systems and data analytics tools, aiding in more sophisticated management of operations and decision-making.
• International Business Exposure: Experience in handling international operations or dealing with a global supply chain, which can be valuable for a company with international dealings like Royal Enfield.

About us:

The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s middleweight motorcycle segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a medium for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.

Royal Enfield’s premium motorcycle line-up caters to varied aspirations and motivations. From stylish retro and neo-retro roadsters like the Hunter 350, the Interceptor 650 and the Shotgun 650, to quintessentially thoroughbred cruisers like the Meteor 350, and the Super Meteor 650; and from adrenaline pumping machines like the all-new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350; Royal Enfield has an enviable portfolio of motorcycles.

Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Motoverse (previously Rider Mania), an annual gathering of thousands of Royal Enfield enthusiasts in Goa, and series of epic rides ranging from peaceful and picturesque to the treacherous and challenging that test the mettle of the rider and the machine, and at the same time deepen the bond between them.

A division of Eicher Motors Limited, Royal Enfield operates through more than 2000 stores across all major cities and towns in India and through nearly 1080 stores in more than 65 countries around the globe. Royal Enfield has two world-class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company’s worldclass, state-of-the-art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield’s first modern manufacturing facility in India, set-up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.

Eicher Motors Limited (EML) (Bloomberg: EIM IN Reuters: EICH.NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc). For FY ’24, Eicher Motors Ltd recorded a total income of INR 16,536 crores which is approximately USD 2.01 billion.

What will it be like to work for Royal Enfield?

As the oldest motorcycle company in continuous production, Royal Enfield made its first motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand in product and service excellence.

At Royal Enfield, we don’t simply focus on what we do, but how we do it is also very important to us. We do not follow the industry conventions, or take the well-trodden path. We create our own path and that has led us to this outstanding success in the past. Our values and the brand remain at the core of all our activities, as we work towards transforming Royal Enfield into a complete experiential brand. To that effect, we are adding quality and diversity to the existing team by bringing in new people from different industries providing us with a wide range of thoughts and ideas; people from different parts of the world to help us learn about the markets we intend to serve in the future.