Country Office Manager

Client company is a global logistics company that plans to expand to Europe.

We are seeking experienced bilingual (Chinese & German) Office Manager with deep understanding of the cross-border logistics industry. These roles will be fully responsible for establishing and managing local offices in Germany (serving Western Europe) and Poland (serving Eastern Europe). Candidates must have hands-on experience in setting up company administrative structures from the ground up and ensuring compliant and efficient operations in terms of team building, certifications, and processes.

Key Responsibilities

A. Office Establishment

• Lead the registration of local business entities, including commercial approvals and licenses;
• Oversee early-stage tasks such as office site selection, staffing, and coordination with finance, tax, and legal services;
• Build local teams and develop standardized administrative and operational management procedures.

B. Compliance and Operations

• Stay informed of and monitor local laws and regulations related to cross-border logistics;
• Coordinate partnerships and communication with local government bodies, customs authorities, and third-party logistics providers.

C. Client Engagement and Daily Support

• Liaise with existing clients from China and assist in implementing cross-border projects;
• Manage customer service workflows, optimize daily communications and issue resolution processes to improve customer satisfaction.

D. Cross-Team Collaboration

• Maintain efficient communication with headquarters in China and provide timely feedback from the front-line market;
• Coordinate with product, customer service, and operations teams to drive overseas business forward.

Qualifications

1. Bachelor’s degree or higher;
2. Hands-on experience establishing a local company entity in your country (including business registration, licensing, office setup, etc.);
3. 3 years of experience in the logistics industry, with familiarity in cross-border transportation policies and compliance;
4. Familiarity with European cross-border logistics policies; experience across multiple Western/Eastern European countries is preferred;
5. Proficient in Chinese and the local language, fluent English is a strong plus;

Bonus Points

• Experience serving Chinese cross-border e-commerce or import/export clients;
• Familiarity with CRM systems, after-sales support, order fulfillment, and exception handling processes;
• Comprehensive understanding of logistics segments such as customs clearance, warehousing, transshipment, and last-mile delivery.