Description
About the business
We’re excited to be expanding our UK business, Vintage Cash Cow, into Europe, and we’re in the process of setting up our European sister company, Arcavindi, just outside of Arnhem. This new venture will be the heart of our operations for the Netherlands, Germany, and France, supporting our growth as we scale. As we build this dynamic, customer-centric business, we’re looking for a passionate Community Manager to join our team. You’ll play a key role in shaping and nurturing our community, engaging with customers, and helping to create positive, lasting connections with our brand.
About the team:
At Arcavindi, our Community Team is dedicated to creating meaningful relationships with our customers and advocating for their needs. We’re focused on providing a positive, responsive, and personal experience in every interaction. As a member of this team, you’ll be instrumental in building and maintaining a strong online presence, addressing customer queries, and driving engagement across various platforms.
Key Responsibilities
As a valued member of the team, your responsibilities will include:
- Monitor & Manage Social Media: Respond promptly and professionally to customer messages, comments, and posts across Facebook, Meta Business Suite, and other social media platforms.
- Customer Queries: Provide helpful, friendly, and empathetic responses to customer questions and concerns, ensuring a positive experience in every interaction.
- Reputation Management: Actively encourage satisfied customers to leave positive reviews and manage customer feedback on platforms like Trustpilot.
- Build Brand Confidence: Contribute to building a trustworthy online presence by managing any public concerns or complaints and suggesting improvements to enhance customer satisfaction.
- Marketing Support: Collaborate with the marketing team to create engaging social media posts, newsletters, blog content, and promotional campaigns. You will also provide support for paid social ad creative and assist with crafting marketing emails to engage our growing audience.
- Community Engagement & Growth: Help foster a positive and engaged community around the brand by joining relevant conversations, encouraging loyalty programs, and growing organic awareness.
- Reporting & Insights: Track engagement metrics, customer sentiment, and trends, providing regular reports and actionable insights to the wider team.
Skills, Knowledge and Expertise
To thrive in this role, you should possess:
- 1-2 years of experience in community management, customer service, or social media roles.
- Excellent communication skills, with the ability to maintain a clear, friendly, and professional tone in written interactions.
- Familiarity with social media platforms like Facebook and Meta Business Suite, as well as review platforms such as Trustpilot.
- A customer-first attitude, with the ability to turn negative experiences into positive ones through empathy and problem-solving.
- An interest or experience in content creation, with a basic understanding of brand messaging and audience targeting.
- Tech-savvy, with the ability to use CRM tools, analytics dashboards, and social scheduling platforms effectively.
- Strong writing and editing skills, with an eye for detail and consistency in tone, grammar, and brand voice.
What makes someone successful in this role:
-
Responsiveness: You reply quickly and make customers feel heard and valued.
- Empathy: You genuinely care about people and their experiences with the brand.
- Proactivity: You don't wait for instructions—you spot opportunities for improvement and act on them.
- Brand Advocacy: You naturally promote trust and positivity, and believe in the brand.
- Team Player: You thrive on collaborating with the marketing, sales, and operations teams.
- Creativity: You bring new ideas to increase engagement and build a vibrant community.
- Results-Oriented: You measure the impact of your efforts through metrics like response times and review scores.
About arcavindi
Since 2016, we've grown from a team of five to over 250 experts, becoming the #1 choice for selling valuables online.
Demo
6921 Duiven, GE
Full Time