Customer Service Advisors

Description

• Develop a strong understanding of our processes and systems, laying the foundation for success in your role.
• Engage warmly with customers through inbound and outbound calls, complete welcome calls, book collections, and address inquiries.
• Build trust with our customers by providing accurate information and resolving their queries efficiently.
• Begin meeting individual KPIs while contributing to team goals and celebrating shared success.

• Consistently exceed daily and weekly targets, driving team performance and customer satisfaction.
• Deepen your understanding of our customer base, tailoring solutions to meet their needs and ensuring a positive experience.
• Collaborate with colleagues across departments to deliver a seamless customer journey.

• Become a top performer within the team, consistently exceeding KPIs and demonstrating excellence in customer service.
• Take on mentorship opportunities, support new team members and share best practices to foster team development.
• Lead initiatives to improve team efficiency and customer satisfaction and actively contribute to the CEC’s success.

• Deliver exceptional customer service and ensure every interaction leaves a lasting positive impression.
• Meet all objectives and KPIs set within your job role to help us achieve our business objectives.
• Collaborate effectively within the team and with other departments to enhance the customer experience.
• Contribute to a high-performing and supportive team culture, celebrating collective achievements.

Key Responsibilities

• Engage with customers regarding their inquiries and requests, ensuring efficient and professional resolution.
• Handle inbound and outbound customer communications, including signing up new customers and general customer service calls about our services and their journey with us.
• Collaborate with other teams to ensure a seamless and consistent customer journey.
• Maintain a growth mindset and continually develop your skills to meet the business’s and our customers’ evolving needs.

Skills, Knowledge and Expertise

• Minimum of 1 year working within a contact centre environment with a proven track record of success in customer-focused roles.
• Must have strong attention to detail skills.
• Strong ability to meet and exceed individual and team KPIs, showcasing your commitment to achieving results.
• Proficiency with different systems with strong computer skills
• Excellent objection handling and negotiation skills, turning challenges into opportunities to delight our customers.
• Outstanding verbal and written communication skills, with a clear and professional telephone manner.
• Language: We’re looking individuals who speak Dutch, German or French

what

• We’re growing rapidly – and this is only the beginning. This is your chance to join early in something seriously exciting.
  
• You’ll be part of a team uncovering vintage and antique treasures every single day. Our amazing customers send us fascinating items from all over the country – and you’ll help give them a second life.
  
• You’ll be contributing to something that truly matters. We’re building a sustainable, circular company that helps people declutter with ease – while finding new homes for pre-loved pieces full of history and charm.
  
• The tools, resources, and support you need to succeed and grow. We’re big believers in self-improvement and will back you to become the best version of yourself.
  
• A collaborative and supportive team. We’ve got each other’s backs, and we work hard to create a space where everyone feels safe, included, and inspired.
  
• 25 days of annual leave, plus great benefits.
  
• Daily lunch with the team – on us!
  
• A fun, inclusive, and thoughtful company culture.

About arcavindi