Applications Support Technician

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

· Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience

· 3 years practical experience of working experience within a large organization, including:

ü The operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment

ü Knowledge of operating systems that are currently used for modern information systems

ü Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory)

ü Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments)

ü Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance

ü Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab)

ü Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls

ü Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries

ü Administration of Relational Database Management Systems, e.g. Microsoft SQL Server

ü Administration of web-based software applications and information systems

ü Data and systems interoperability, interoperability testing standards, procedures and methodologies

ü Security cross-domain information exchange methodologies, tools and techniques

ü IT service management and tools

· Experience with Systematic's SitaWare Headquarters C2 application

· Experience with server clustering, familiarity with PC hardware and networking techniques

· Experience of software applications support and maintenance in the NATO or similar defence or civilian environment

· Knowledge of security assurance requirements for military information systems

· Knowledge of and experience with (military) information exchange standards

· Experience with multi-user containerized solutions

· Knowledge of NATO responsibilities and organization, including ACO and ACT

· Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux)

· Software Application Release, Deployment and Configuration

ü Install, configure and maintain build and deployment pipelines

ü Assist in testing activities

ü Manages change requests for software application releases and deployments as well as deactivations

ü Assists in designing, verifying, documenting, and maintaining software configurations for deployment

ü Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications

ü Configures and integrates software applications

ü Contributes to preparation of software implementation procedures with fall-back contingency plans

ü Administers the recording of activities, logging of results and documents technical activities undertaken

· Software Application Support and Maintenance

ü Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements

ü Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions

ü Assists end-users and follows agreed procedures for further help or escalation

ü Responsible for troubleshooting any issue with the software applications under their responsibility

ü Uses standard procedures and diagnostic tools to test installations, correct problems, and document results

ü Ensures back-up and recovery procedures are update to date and in-place

· Additional Duties

ü Collaborates in reviews of work with others as appropriate

ü Providing consistent and adaptable support in alignment with the organization's requirements