Customer Experience Agent (German Speaking)

Would you like to join our team?

Summer is just around the corner and that means sales of our newest tops, jackets and shorts are in full swing. In order to help all our customers in the best possible way, we are looking for additional employees who have a flair and passion for outstanding customer service.

Are you available for at least 16 hours a week (as of beginning of May ideally, based on a 16-40h flex contract), would you like to earn some extra money (alongside your studies or training, for example) and do you find sustainability to be just as crucial as we do as a certified B-Corp? Then apply now - we would love to get to know you!

About our team

About MR MARVIS

MR MARVIS is a fast-growing Amsterdam-based online menswear brand that is fully dedicated to delivering the perfect shorts & trousers. After a successful launch in 2016 it has become the #1 shorts brand in the Netherlands! Expanding quickly, with 15 physical stores across some vibrant cities as Amsterdam, Antwerp, Munich and Brussels and online presence in Germany, France, Spain, UK, Italy, Austria, Denmark and Switzerland.

Our mission is to share positive energy around the world and make people feel marvellous. We do so by creating iconic designs, offering best-in class service and driving conscious decisions for people and the planet.

As a clothing brand, we want to take responsibility for the impact we have on the world. We aim for timeless design, conscious choices for more sustainable materials and local European production (handmade in Portugal) - in short we are an advocate of “slow fashion”. That is why we are working every day to reduce our emissions and create value for everyone who comes into contact with MR MARVIS. We are proud that in 2023, we got B Corp certified. This certification is only given to companies that can demonstrate that they make a significant contribution to a better world.

Being a force for good goes beyond producing- and selling sustainably, in the end it’s about people. In line with our mission, we participate in several charity and voluntary activities that in most cases focus on the people who sometimes feel a little less marvellous. Examples include: our employees visit elderly homes and dance with elderly who too often feel lonely, our employees help renovate homes for homeless people, and every year we participate in (and donate to) a charity campaign against child cancer (KiKa).

It is also reflected in various HR choices we’ve made so far: good pension plans and disability insurances, learning & development budgets, trainings & inspirational talks, daily healthy catered lunch (on the house), matching employees donations, monthly well-being budget, free access to coaches & psychologists, and much more.

What you'll do

At MR MARVIS, we offer our customers a first-class service. This is only possible if we manage to offer everyone a unique and personalized experience that puts a smile on their face! As a Customer Experience Agent, your tasks will include:

• Daily customer support via email, phone, chat and social media
• Look for creative ways to delight our customers and go beyond industry standards
• Processing returns and reviews on Trustpilot or other portals
• Be the voice of the customer by improving the customer experience in close cooperation with a well-coordinated team and provide customer feedback to the company

Your Profile

You don't have to fulfil all the points on the list below. We recognize talent and a “can-do” attitude when we see it:

• Registered and resident in the Netherlands (this is mandatory)
• Highly proficient in spoken as well as written German and English (ideally native speaker in German, fluent in English)
• Previous experience in a customer-facing / customer service role is a plus
• You are available at least 16 hours per week, including at least 8 hours regularly during the weekend (this is mandatory)

Please note: Please note: During your first month at MR MARVIS, we would like to train and familiarize you from the office during the week if possible, so that you can also get to know your team well and always have help at your side if you have any questions.

After that, the position can be hybrid, i.e. approx. 60% from the office and 40% remotely (in the Netherlands).

What you'll get:

• €16.64 per hour (incl. 9.6% vacation pay and 8% vacation allowance) for the age of 21 and over
• Bonus: up to 10% per month (50% individual KPIs, 50% team KPIs)
• All the equipment you need, including a MacBook;
• Pension scheme to ensure your future is taken care of;
• A daily fresh lunch provided entirely by MR MARVIS;
• Travel allowance if you live outside Amsterdam;
• an inspiring office near the Amstel Hotel;
• Work in an international team at a fast-growing company;
• Cool team events and Friday afternoon drinks;
• Wellbeing budget to use for Swapfiets or other gyms;
• Free unlimited access to OpenUp (coaching/psychologist platform) and Meditation Moments (meditation app);
• 20% discount on all MR MARVIS products

Apply for the job