The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The Enterprise Account Manager is a key driver of merchant success, managing relationships, overseeing account strategies, and identifying growth opportunities for a portfolio of enterprise-sized merchants in the Benelux region. As a trusted advisor, you will build senior strategic relationships with merchants, negotiate commercial terms, drive revenue retention through upsell and cross-sell opportunities, monitor account health, mitigate risks, and collaborate with cross-functional teams to deliver great customer experiences while aligning merchant needs with PayPal's strategic goals.
Job Description:
Your way to impact
- Develop and implement innovative account strategies to create lasting value for merchants and PayPal.
- Own merchant accounts, building senior strategic relationships and acting as a trusted advisor.
- Negotiate and manage commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas.
- Forge and sustain strategic relationships with merchants, aligning their goals with PayPal’s solutions.
- Anticipate future merchant needs through insights, fostering long-term partnership opportunities.
- Oversee the strategy, delivery and operations of PayPal’s solutions, to ensure a seamless customer experience
- Monitor account health, identify and mitigate risks, and drive merchant retention through churn mitigation and renewals.
- Coordinate cross-functional teams to achieve operational excellence and meet account plans and merchant expectations.
- Collaborate with internal teams to manage pipelines, forecast revenue, and report on sales activities.
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
- Advocate for merchant needs within PayPal, driving innovation and aligning solutions with market demands.
Who You Are
- 5 years of experience in account management, client success, or sales within payments or fintech, focused on driving merchant growth and retention.
- Deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms, as a strong advantage.
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upselling, and cross-selling.
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
- Strong knowledge of the payments industry, including the competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
- Strong communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
- Proficient in using CRM tools (e.g., Salesforce) to accurately manage pipelines, forecast revenue, and report on sales activities.
- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering outstanding results.
- Executive presentation skills, including in-person, written, and verbal. Full proficiency in English is essential.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0123564
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