Customer Service Coordinator

The Customer is King!

An attractive, customer-focused role for an excellent communicator.

Samskip handles thousands of shipments for international customers every week. It goes without saying that we do everything we can to ensure these shipments run smoothly and on time. At the same time, we are constantly striving to improve the customer experience and innovate more sustainable solutions. This requires a proactive and flexible Customer Services Coordinator—someone who works well with others, takes initiative, and can work independently. A service-oriented professional who can meticulously manage complex transport requests. Above all, a positive force who brings our company slogan to life:

"Together we make things happen."

Zwolle Rocks!

Samskip is a leading transport company with offices in 24 countries across Europe, North America, Asia, and Australia. You’ll be at the heart of this operation, working from our office in Zwolle. Our location offers a fantastic view of the city center and is easily accessible by public transport, car, and bicycle.

You'll work in an ergonomically designed environment that makes collaboration easy, allowing you to share ideas with colleagues from all parts of the company.

Our Customer Service Team consists of eight enthusiastic colleagues who always support each other, both professionally and personally. We work hard, laugh a lot, and ensure that everyone feels valued.

What makes working in our team special?

• A close-knit work atmosphere: We collaborate closely and help each other whenever needed. Whether you're new or experienced, we’ve got your back.
• Great team spirit: There's always room for fun, whether it’s a coffee break or a team outing. We achieve more together, and it shows in our workplace atmosphere.
• Excellent support: You’ll be in an environment where you can not only do your job but also learn and grow. We prioritize personal development and provide the right guidance for it.

A Crucial, Customer-Focused Role!

As a Customer Services Coordinator, your main focus is delivering the best possible customer experience. You will act as a key point of contact for customers from start to finish. The role is dynamic, challenging, and rewarding. Communication is essential, and no two days are the same.

Your responsibilities include:

• Taking proactive ownership of your customer portfolio
• Managing order flows and quickly processing incoming requests
• Keeping customers informed and identifying/communicating irregularities or issues
• Handling complaints, disputes, and problem-solving
• Collaborating with supervisors and colleagues to achieve goals
• Processing reports and creating/using overviews

A Great Place to Work

The logistics industry is one of the driving forces behind our open, hyper-connected world. Samskip is at the forefront of multimodal solutions that make this possible.

There’s no better place to develop your skills and career—whether through on-the-job learning or courses available on our e-learning platform. We also love socializing and regularly get together for drinks and events.

Samskip Offers You:

✔ A competitive salary based on knowledge and experience

✔ 8.33% holiday allowance and a 13th-month salary

✔ 28 vacation days per year

✔ An attractive pension plan

✔ Travel and internet allowance

✔ The option to work from home two days per week

Our Customers Count on You!

The role of a Customer Services Coordinator can be hectic, but you remain calm and precise—a pillar of support for our customers. When challenges arise, you solve problems quickly and efficiently.

This means you need to be an excellent communicator with a direct and collaborative approach. You can handle pressure and are eager to familiarize yourself with different booking systems.

Requirements:

🔹 A completed vocational education (MBO level 3 or 4)

🔹 Some experience in logistics is a plus but not required!

🔹 Proficiency in Microsoft Office

🔹 Good written and verbal English communication skills, Dutch it's a plus!