Full-time Customer Support (Dutch speaking)

Full-time · Amsterdam

What you can expect from the work

On a daily basis, you'll be helping our fans via chat, email and phone, and you do this with great enthusiasm. In addition, you will be involved in:

• Fixing sellers' mistakes and finding ways to avoid this in the future;
• Achieving goals regarding customer satisfaction and productivity, in order to contribute to the company wide targets;
• Thinking about improving and automating processes within the support department.

About you

Helping people is second nature to you; you are social and you can empathize well with others. You also possess the following qualities and competences:

• Exceptional proficiency in Dutch and English, both written and verbal. Any additional languages are considered a plus;;
• You are customer-oriented and have problem-solving skills;
• You are stress-resistant and embrace changes;
• You like a fast-paced, dynamic working environment;
• Customer service experience is a plus;
• You are available for 40 hours a week and you’re based in or near Amsterdam.

TicketSwap Perks & Benefits

Healthy lunch & snacks every day

Pension plan, fully paid by TicketSwap

Friday drinks
at the office

Diverse team with 30 nationalities

Hybrid friendly work environment

25 paid holidays
a year