Receptionist Administrator

Job description Receptionist Administrator

Hours: Permanent, part-time Monday and Wednesday (15 hours per week)
Ad hoc Friday (7.5 hours per week)

The receptionist is often the first point of contact for our organisation. We are looking for the right person who has a commitment to provide responsive and quality customer service to work at our Royal Oak branch in Auckland.

Job specific information

We are seeking a friendly, well-presented, organised, and proactive Reception Administrator to be the first point of contact for customers, people we support and callers to our office. This role is essential in delivering excellent customer service, both face-to-face and through phone and email communication, while providing efficient administrative support to the team. A typical day would cover the points below:

• Front desk and customer service: Assisting customers with a range of services, handling incoming calls and emails, and forwarding to the appropriate team member.

• Permit processing and payments: Process permit applications accurately and efficiently, take payments via card or cash, issue receipts accordingly, and balance and reconcile the daily cash sheet each day.

• Room bookings and administration: Manage room bookings, including confirming availability, ensuring the confirmations are completed and saved, and updating calendars. Provide administrative support to the team when required.

• Maintenance support: Log maintenance queries and track them to resolution, liaise with contractors to request quotes and schedule necessary works, and provide support in following up on outstanding maintenance issues.

With the support of the Senior Lead Administrator and Business Support Team, our organisation will require that you:

• Be an integral part of the Business Support Team and collaborate and support the team when required, and contribute to a strong team dynamic

• Provide accurate, quality and responsive customer service, as the first point of contact, for all people visiting and communicating with CCS Disability Action Auckland Branch.

About you

We are looking for a person who has:

• Experience in customer service, reception or administration.

• Excellent accuracy, organisational skills and time management with attention to detail.

• Confidence in handling cash and basic financial reconciliations.

• Proficiency in Microsoft Office and email systems.

• Ability to multitask and remain calm under pressure.

• Strong communication skills and a professional, friendly, and customer-focused manner.

• Can manage difficult customers with professionalism and calmness.

• Have empathy and patience.

• Have a willingness to learn and be a team player.

• Have an understanding or lived experience of disability.

• You understand and are committed to providing supports in line with the Ti Tiriti o Waitangi.

Why us?

At CCS Disability Action, we foster a supportive and inclusive workplace guided by the UN Convention on the Rights of Persons with Disabilities, Te Tiriti o Waitangi, and the New Zealand Disability Strategy. We uphold a strong human rights framework and promote equal opportunities for all.

Our strategic priorities, Te Aronui, shape how we work – valuing relationships, wellbeing, and knowledge while keeping whānau hauā/disabled people at the heart of everything we do. We celebrate diversity and offer flexible work arrangements to support work-life balance. Join our friendly, values-driven team and make a meaningful impact every day.

With a strong employee value proposition, we offer great employee benefits, job-related training, and clear career growth pathways. Whether you’re with us short-term or long-term, we provide the tools and opportunities for success. Our employee benefits programme includes:

• Exclusive discounts

• Free access to the Employee Assistance Programme (EAP)

• A paid annual wellbeing day.

How to apply

Please complete the form below and upload your cover letter – where you can share a bit about yourself and your interests – along with your CV, outlining your work experience and education. Once you've submitted your application, it will be sent directly to us for review.

Applications close on Wednesday 30 April 2025.

We work within a human rights framework and are committed to equal opportunity in all our employment policies and procedures. We welcome enquiries from everyone and value diversity in our workforce. We openly encourage disabled people to apply.

If you need accommodations or an alternative application method, please contact: Jacqui Carlson on: 09 950 5680
We’re committed to making our process accessible to all.