Scheme Support Officer - Young People

Summary

We are recruiting a Scheme Support Worker to join our Support Team in Merthyr Tydfil on a part-time (33hrs), fixed term (until 31st March 2026) basis. This is a fantastic opportunity to become part of an established and passionate team working in a brand-new, purpose-built facility. Our team is dedicated to making a meaningful difference in the lives of the people we support.

Overview

What is great about the role?

Merthyr Young Person’s scheme provides emergency accommodation to 11 young people age 16-35 who are facing homelessness in the local area. The service focuses on empowering young people to gain independence through developing tenancy management skills in preparation for independent living.

This role allows opportunity to make a real difference to those who we support, you will work in an interactive and dynamic way where you will equip individuals with the knowledge and tools they need to live independently.

This is a challenging role and you will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse, anti-social behaviour and offending behaviour.

You will work with a range of different personalities and therefore you will need to be able to adapt your approach to engage with a diverse cliental and manage disputes or conflicts appropriately.

Your Day Will Consist Of

• Engaging and interacting with the people we support
• Delivering workshops relating to tenancy management, health, and wellbeing
• Supporting the client as directed by the Project Worker according to the support plan specifically tailored to each client
• Wellbeing checks
• Ensuring the building is secure including health & safety checks and maintaining an awareness of who is in the building
• Reception duties as and when required
• Dealing with challenging behaviours and responding to arising needs
• Addressing any additional needs, the people we support might have
  
  

Who We Are Looking For

There are many things we look for when recruiting Scheme Support Officers and each person in the team brings something different to the role.

However, things we will be looking to assess within your application and at interview are:

• Ability to work with and build rapport with vulnerable and disadvantaged people and to provide support and advice appropriately
• Ability to work well within a team
• Ability to prioritise tasks and manage own workload with minimal supervision
• Relevant experience or transferable skills
• Demonstrate the right attitudes in line with Pobl values
• IT Literate
• Ability to deal with challenging and emergency situations
• Good communication skills
  
  

Pobl Benefits

• Part-time 33hrs per week, fixed term contract until the 31st March 2026
• Salary: £24,531.00 Full-time equivalent / £12.75ph
• Work pattern: the scheme is covered 24hrs, 7 days a week therefore you may be required to work days, evening, waking nights and weekends.
• An Enhanced DBS is required for this role which we will pay for
• 26 days holiday entitlement plus Bank holidays (Pro Rata)
• Training and progression opportunities
• Pension scheme
• Sick Pay 
• Time for Talking – a free counselling service
• Pobl Wellbeing Team
• Long Service Awards
• Mileage Paid at 45p per mile
  
  

FREDIE

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact Support.talent@poblgroup.co.uk or 0300 373 5262

What do you need to do now?

If you have the skills and experience required to be our next difference maker, please apply now. We are interviewing quickly so please don’t delay in applying.