Senior Customer Experience (CX) Professional

ArcelorMittal Business Center of Excellence is currently looking for candidates for the position of

Customer Experience (CX) Professional

The Customer Experience (CX) Professional is responsible for supporting the customer service team in managing and processing customer requests for quote, orders, inquiries, and issues. They ensure efficient and accurate handling of back-office tasks to maintain high customer satisfaction and support the sales team.

Key Responsibilities:

• Assist in processing customer orders and ensure accurate entry into the system.
• Handle customer inquiries and provide timely responses to resolve issues.
• Support the sales team with administrative tasks, including contract management and offer preparation.
• Involvement in logistic operations and delivery planning
• Monitor payment situations and collaborate with internal teams to address credit-related matters.
• Maintain up-to-date customer records and manage documentation related to orders and customer interactions.
• Collaborate with various departments, such as Demand Planning and Commercial Teams, to improve service delivery.
• Participate in knowledge transfer and training activities, potentially requiring travel for initial training.

Requirements:

• Proficiency in English and one additional language (e.g., German, Italian, French, Spanish, Czech, Dutch).
• Strong communication skills, particularly in customer interactions via phone and email.
• Experience in Order To Cash, Customer Experience, or similar roles is preferred.
• Familiarity with SAP and CRM systems for managing offers and contracts.
• Ability to work effectively in a team and independently with minimal supervision.
• Previous experience in a back-office or customer service role is desirable.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Suite, SAP, Salesforce