Customer Service Specialist with Italian

Location: Szczecin, PL

The Company: We're firm believers that happiness is attainable for everyone.
That's why we offer our customers the widest selection of home and garden
furniture at attractive prices, operating in 17 European markets and constantly
expanding our reach.
Our motto, 'Delivering Happiness,' isn't just a slogan. It's the driving force behind
everything we do. From the happiness of our customers to the fulfilment of our
employees, this philosophy guides us in every aspect of our daily work. At
Beliani, we cultivate a vibrant team spirit, where over 600 friendly and talented
individuals tackle new challenges together every day.
If you thrive on continuous growth, embrace challenges, and seek a dynamic
work environment, seize the opportunity to shape the future of e-commerce
with us today!

The role:

• Telephone and e-mail service for Italian-speaking individual clients
• Presenting Beliani products to our clients

• Chat service
• Managing the timely execution of orders and return shipments
• Handling customer service inquiries pre- and post-sale via phone, e-mail,

What do we expect from you?

• You are native / fluent in Italian (min. C1)
• You have a communicative level of English (min. B1)
• Strong written and verbal communication skills
• Good cultural knowledge of a specific market
• Proficiency in Microsoft Office and Google Cloud Suite
• Ability to work both in a team and independently
• You have good Microsoft Office and Google Cloud suite knowledge
• Ability to work under pressure, multitask, and be a problem solver.
• You are located in Szczecin (Poland) or would like to relocate
• Nice to have: Fluency in Spanish or other European languages.

What can you expect from us?

• Work in an international environment within the Customer Service

• Work in a pleasant atmosphere within a great team
• Career and self-development opportunities
• Training in all aspects of customer service - experience is therefore not

To apply, please send your CV in English to praca@beliani.com
We appreciate all interests, however we will reply only to chosen
candidates who will meet our expectations.