Technical Support Specialist

Job Description

DP World, the global leader in port and logistics operations which handles more 10% of world trade, we are looking for 2 people for Technical Support Specialist role to join out Team in Łódź, Poland.

In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.

We anticipate occasional business travel within Poland and Europe for this position.

Key Accountabilities

• Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners)
• Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
• Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
• Participate in global support on-call rotation to support the various geographic DP World plants, and to be available for on call support
• Provide change management support during the weekend when on call
• Provide onsite support for new site launches and server/network refreshes
  
  

Your Profile

• A computer science qualification or equivalent professional training and certification, alongside proficient work experience within a technical field
• Solid attention to detail and the ability to create and document processes and procedures
• Good verbal and written communication skills with internal IT colleagues, business leaders, and the external audit community
• The ability to work in a busy environment with a positive approach and maintain a high degree of confidentiality
• Excellent organizational and problem-solving skills
• A strong understanding and working knowledge of desktop hardware, operating systems, and software
• A good understanding of network systems and protocols, as well as server hardware and operating systems
• Strong collaborator: Work independently with the ability to self-manage, with limited direction and guidance, but also successfully collaborate across dynamic and multicultural teams.
• Strong communication skills: Ability to translate complex ideas and solutions to non-technical staff and customers
• Languages: Able to confidently speak and write fluent English. Additional languages such as German and Spanish are desirable.
  
  

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW