Senior System Engineer

About Us:

Global Blue has pioneered the Tax-Free Shopping industry over 40 years ago and millions of consumers have followed. Through continuous innovation, we have become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers and offering a top-notch user experience to our customers.

Global Blue offers innovative solutions in three different fields: Tax Free Shopping, Payments services and Complementary RetailTech. In addition, our data services offer a strategic advisory to help retailers identify opportunities for growth, while our shopper experience and engagement solutions provide data-driven solutions to increase footfall, convert footfall to revenue and enhance performance.

Our culture is entrepreneurial, we find solutions to problems by thinking outside of the box and by being innovative. It is a fast paced, hands on environment and we are not afraid to try different things. It is a supportive, collaborative and respectful place to be. Being a truly multicultural company, we celebrate our differences and believe that this is what makes Global Blue unique.

Today, Global Blue has over 2,000 employees in more than 50 countries.

The role:

We are recruiting a Senior System Engineer to join our team.

Responsibilities

• Provide 2nd level support for the Global Blue set of Issuing Solutions.
• Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities.
• Assess current systems and processes, and develop new tools to improve service reliability
• Leverage operational management tools to develop service monitoring and automated incident response
• Collaborate with Product Management and Engineering teams to develop automated tools & procedures for software deployment
• Plan, document and perform changes for supported services, deploy software releases to production and non-production environments
• Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders
• Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels.
• Maintain effective communication channels with all parties involved
• Lead projects and discrete tasks within the team

Cross-Functional Responsibilities

• The position requires close collaboration within the Infrastructure and Operations teams, merchant partners, government agencies and their IT partners.

Key Skills

• Communication: clearly communicate requirements and objectives to both internal and external stakeholders
• Documentation: timely and accurate documentation of services and systems, track and document all changes accurately
• Problem Solving Capability: strong ability to own ongoing issuing and to lead troubleshooting and resolution of ongoing problems
• Leadership & Organization: as a senior engineer on the team, be able to lead tasks and small projects, updating status to team Lead & SDM as required

Competencies

• Technical Expertise:
• In-depth understanding of complex distributed software architecture and CI/CD practices;
• In-depth understanding of the deployment and management of custom applications on Windows Server / IIS
• In-depth understanding of software build automation, processes and related tools (Jenkins, etc)
• In-depth MSSQL analysis and reporting capabilities
• Attention to Detail:
• High level of precision and constant “check” attitude.
• Communication & Collaboration:
• Works effectively with respective teams and external parties to ensure seamless issuing operations and best possible perception of the Services.
• Confidentiality & Integrity:
• Handling of sensitive data with the utmost discretion.

Skills

• Excellent standard of written communication;
• Fluent English;
• Flexible and highly organized;
• ITSM knowledge;
• Practical understanding of software design and development
• Scripting skills (Powershell, Python, etc);
• Practical understanding of software testing methodologies
• SPLUNK or other log management & analysis platform knowledge.

Qualifications and education requirements

• Bachelor’s degree or equivalent work experience
• Minimum 5 years of practical experience in Finance, Payments, Retail, Travelling or any other transactional oriented business
• Advanced understanding or proven track record of Complex IT Systems
• Working proficiency in Japanese, German, Spanish, French or Italian is a bonus