Onboarding Leader & Success Account Manager (Americas)

At Humand, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.

Interested in being at the forefront of HR’s digital evolution? 🚀

We're growing fast – and we’re looking for an Onboarding Leader & Success Account Manager to help our clients in the Americas thrive from day one.

As part of the founding team for Humand’s international expansion, this role offers a front-row seat to an exciting phase of rapid growth. You’ll be joining a fast-paced, collaborative environment where your contributions will directly shape the future of how we serve global clients. 

It’s a unique opportunity to accelerate your learning curve, gain exposure to cross-functional and cross-regional challenges, and build a standout career in the world of customer success, onboarding, and strategic account management.

➡️  Main Responsibilities

• Lead end-to-end onboarding processes for new clients across Brazil, USA and Canada
  
• Build and maintain strong, long-term relationships with key client stakeholders
  
• Conduct personalized platform training sessions and business process alignment workshops
  
• Understand each client’s goals and ensure they’re set up for success with tailored onboarding roadmaps
  
• Monitor key engagement metrics and proactively address adoption gaps
  
• Act as the voice of the customer, surfacing insights to Product and Engineering teams
  
• Support the renewal and expansion process through strategic account planning
  
• Deliver quarterly business reviews (QBRs) to demonstrate impact and identify growth opportunities
  
• Collaborate cross-functionally to resolve issues and optimize the customer experience
  
• Contribute to the continuous improvement of customer success and onboarding frameworks

➡️ What We Value

• 5 years in customer success, onboarding, or account management in a SaaS or tech environment
  
• Fluent in English and Portuguese (Spanish is a plus!)
• Proven success working with clients in Brazil, US and/or Canada
  
• Background in HR tech, enterprise software, or B2B SaaS is a strong plus
  
• Experience managing multi-stakeholder relationships and navigating complex org structures
  
• Ability to deliver virtual workshops, training, and presentations with clarity and confidence
• Strong project management skills – you're organized, proactive, and results-driven
  
• Culturally agile and comfortable working across time zones and remote teams
  
• Data-savvy – you can interpret customer data, usage trends, and success metrics
  
• Tech-friendly – you’re comfortable with CRM tools (e.g. HubSpot, Salesforce), analytics platforms, and collaboration tools.
  
• Bonus points if you know (or are eager to learn) Python and SQL – we’re a team of Customer Success hackers who love diving into data and automating smarter ways to work

Join us!

💡 Our mission is to empower people at work to make them happier and more successful.

| You can read more about us at: https://humand.co/en