Customer Delight for Social Media - English speaker (night shift) in Lisbon

About Teleperformance Portugal

TP Portugal counts with a workforce of 14 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

You will play a crucial role in supporting small and medium-sized businesses (SMBs) to grow their businesses through digital advertising. You will provide assistance across multiple channels and support the expansion of SMBs' self-serve advertising efforts, guiding them through pre and post-sales processes to ensure the best use of advertising tools and strategies.

What is waiting for you:

• Night shift: 21:00h – 6:00h – Monday to Sunday;
• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at TP Portugal

As a  English-speaker Customer Delight for Social Media, you will:

• Assist SMBs in navigating the online and digital advertising space to expand their businesses effectively;
• Engage with clients through chat, email, and phone to offer timely and efficient support;
• Help SMBs grow and maximize their use of self-serve advertising tools and platforms;
• Guide prospective SMB clients through product offerings, helping them understand how digital advertising can meet their business needs;
• Provide continuous assistance to existing clients, ensuring they receive the most out of the services and tools post-purchase;
• Offer expertise in advertising products and tools to improve the client experience and optimize their advertising strategies;
• Address client concerns, resolve technical problems, and provide solutions to improve their experience with advertising tools;
• Share knowledge on effective advertising strategies, tools, and techniques to drive client success;
• Build and maintain positive relationships with clients to foster long-term satisfaction and retention;
• Collaborate with team members and provide feedback to improve customer service processes and product offerings.

There will be big smiles if you

• Excellent written and verbal level of English (C2);
• Empathic and helpful;
• Team player;
• Soft-skills for de-escalating situations when needed;
• Able to handle sensitive information;
• Fast learner capacity.

TP is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.

customer service, social media, night shift, customer delight

#EN-LC

Job Type: Full-time