Senior Business Analyst

👋 Greetings, future product leader: Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. 🚀💻

Key Responsibilities

• Create, manage, and resolve stories in JIRA.
• Create, manage, release (production & ITE), and discontinue corporate forms.
• Evaluate/develop business requirements.
• Monitor development to ensure standards are followed and ease of maintenance.
• Manage incidents and incoming enhancement requests.
• Document and execute user story acceptance tests.
• Provide user story and solution support to team members.
• Support investigation, analysis, and response to incidents.
• Facilitate problem and solution negotiations with business stakeholders and IT team.
• Ensure high quality of development and solution before product increment release.
• Work closely with the Manager of Product Support workflows
• Meet with internal client departments that support digital tools and users
• Review and document existing user support workflows
• Identify areas of friction, redundancy and outdated process
• Identify potential new or existing tools that would help eliminate the ineffective items that were discovered
• Propose tools and workflows that eliminate friction, redundancy, and outdated processes.
• Present ideas and potential solutions to stakeholders
• Incorporate feedback
• Finalize and get agreement on changes and next steps
• Own Product Management process
• Work with appropriate development teams
• Release changes
  
  

Minimum Qualifications:

• 5 years’ experience in an IT analyst/ Business Analyst/ Product Analyst or any equivalent role
• Team lead experience
• Problem-solver with strong facilitation and analytical skills who can manage multiple priorities.
• Self-starter with intellectual curiosity and perseverance
• Confident communicator adept at facilitation and comfortable building partnerships with key stakeholders
• Team player who embraces change and strives to improve and innovate processes.
• Eye for detail and a passion for building great products.
• Experience working in an agile environment.