Client Support Specialist with Italian

Cognizant Romania is home to 2300 creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

About the role

This position requires you to collaborate closely with the customers and assist them with any queries. They may concern incentive calculation, payment, disbursement etc.

Your daily tasks:

• Manage and communicate with high-end client partners on a regular basis
• Provide wide-range support to client partners via mail
• Respond to and resolve queries from partners and subsidiaries
• Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client
• Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation

Your profile:

• Excellent written communication skills – English & Italian (C1)
• Interest and ability to quickly learn high-tech products and services
• Intermediate to advanced computer literacy
• Good numerical ability and logical reasoning
• High level of attention to detail
• Professional email writing skills
• Appropriate handling of sensitive information
• Ability to work to deadlines
• Team player with the ability to work with multiple stakeholders involved
• Strong client relationship management and customer service skills
• Willingness to work from the office

Cognizant Romania Employee Benefits:

• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice