Marketing Solution Consultant - EMEA language role

Cognizant Romania is home to 2300 creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

Your daily tasks:

• Develop and maintain an exceptional understanding of the products through ongoing training while being keenly aware of trends in the online advertising industry

• Create deeper conversations with members to maximize the value of products and align with advertiser goals

• Make judgment calls as to when to provide personalised solutions versus following process

• Determine advertisers need and suggest potential solutions

• Work efficiently, prioritising projects and tasks using the appropriate systems and communication channels

• Collaborate with peers and cross-functional stakeholders to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers

Your profile:

• Bachelor’s degree or equivalent

• experience in customer service, advertising operations, marketing strategy, or account management with an advertising publisher

• experience in working with an online advertising product in support, sales or optimization capacity

• Basic to intermediate understanding of advertising concepts, terminology and jargon

• Understanding of the customer journey of a marketer and key purchasing decision moments

• Exposure to marketing concepts like purchasing funnel, marketing mix, AB testing, ROAS, et.al.

• English B2 language proficiency

• Native and/or C1 language proficiency for supported EMEA languages - German, French, Spanish, Italian, Dutch, Turkish

Preferred experience working with:

• Supporting or selling a product/solution utilising multiple communication channels (email, chat and phone)

• Experience with using/supporting online advertising and/or paying customers (PPC, search or content marketing, etc.)

• Exceptional communication and selling skills

• Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization

• Ability to analyse data, trends and client information to identify product or service growth opportunities

• Ability to effectively manage time, prioritise tasks and work within deadlines with little supervision

• Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

• Experience in supporting new product launches and product and feature adoption initiatives

• Experience handling CRM-based customer contact operations for a large organization

Cognizant Romania Employee Benefits:

• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice