Process Lead with German

Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

What You Will Do

As a Process Lead, you will be an integral part of the Global Delivery Team. This position is based in our San José location. In this role, your duties will include but will not be limited to:

• Responsible for operational accuracy of deliverables
• Tracks work for team associates and track operational performance on day to day basis
• Drives process compliance
• Supports on Continuous improvement processes for efficiency
• Works in conjunction with the team lead to achieve team goals
• Train new team members on client specific processes and ensures training material is up to date
• Provide route cause analysis for escalations.
• Conduct regular defect analysis for both escalations and internal quality checks
• Subject matter expert on client tools and process
• Guide / support team in meeting SLAs
• Ensure all quality parameters for the for process are meet
• Supports team management in reporting
• Ensure process documents are updated and accurate
  
  

What You Should Bring

Key Skills

• In depth knowledge of procurement management processes and best practices- 3-5 years
• In depth knowledge of client purchase to pay processes
• Order Processing / Invoice Processing Experience
• Excellent communication and follow up skills
• Flunecy in English and German (both written and spoken)
• Stakeholder management skills
• Should be able to handle escalations both within the team and from the client side\
• Knowledge of P2P end user functionality
• Reporting experience
  
  

Benefits That We Offer

• 🌴 25 days of annual leave - Because work-life balance matters!
• 🍽️ Meal vouchers
• 🌐 Private health insurance
• 🤝 Employee Assistance Program (EAP): Life Situations Support
• 🧘‍♂️ Psychological counseling
• ⚖️ Legal advice
• 💰 Financial guidance
• 🚗 Transport allowance
• 🎁 Flexible benefits
• 📚 Bookster
• 📘 LinkedIn Learning Access
• 🛍️ Discounts with partners
• 🍏🍭 Fruits and Sweets Days
• 🌟 Generous referral bonus
• 🌐 Membership in vibrant internal communities