Technical Support Specialist

About us

A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent. We started out in 2000 and we’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. With active investment in our people's professional development and with the creative- InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Position Overview:

We are looking for a versatile Technical Support Specialist to join a support team covering critical enterprise systems in the Data/Integration or CRM/Retail domains. This is a hybrid role with night and weekend shift rotations (initially on-desk, evolving to on-call). Good communication in English is required, with French or Asian languages considered a plus.

Key Responsibilities:

Provide L1/L2 technical support for enterprise applications in a 24x7 environment

Work on Data & Integration flows: ETL/EAI, database issues, and app-to-app connectivity

Or, support CRM / Retail systems: CRM platforms or POS (Point of Sale) tools

Troubleshoot incidents, escalate when necessary, and ensure service continuity

Collaborate with cross-functional teams to resolve complex integration or CRM issues

Requirements:

English (spoken and written) – other languages (French or Asian languages) are a plus

Willingness to work night shifts and weekends (on rotation, on-call model)

Background in either:

Data & Integration: ETL tools, EAI platforms, database & app integration

CRM / Retail: CRM platforms or POS solution knowledge

Nice to Have:

Knowledge of monitoring or ticketing tools (e.g., ServiceNow, Jira)

Customer-oriented mindset and proactive communication skills

Work setup: Hybrid from Bucharest, Cluj, Timisoara or Brasov with 24x7 coverage rotation

The job will automatically close after 50 applicants, please send your CV at monica.boerencu@incrys.com