Lead Site Reliability Engineer

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact
The Cloud Application Engineer/Site Reliability Engineer will Enhance availability, performance, and stability of OpenText services, automate repetitive tasks, and develop scalable solutions.

What the Role Offers

• Collaborate with Agile squads and business partners to resolve problems and enhance logging, monitoring, and metrics.
• Develop proactive monitoring and alerting to reduce incidents.
• Address incidents per Service Level Agreements and provide feedback on system stability.
• Create runbooks and patterns for production environments.
• Engage in technical discussions and transition sustain activities with development teams.
• Develop capabilities for real-time monitoring of key performance indicators.
• Partner with application owners to mitigate risks and remediate audit issues.
• Own incident resolution, participate in RCA and SWAT investigations.
• Validate and verify changes from infrastructure and development teams.
• Provide advanced technical support and troubleshooting.
• Resolve performance issues and design solutions.
• Maintain relationships with cross-functional teams.
• Participate in training and information sharing.
• Act as backup for team members.

What You Need to Succeed

• Proficiency in scripting software and Linux systems.
• Experience with cloud infrastructure (Google, AWS, Azure).
• Knowledge of PaaS technologies (Cloud Foundry, Kubernetes).
• Familiarity with container technologies (Docker, rkt).
• Experience with microservices and RESTful architecture.
• Use of continuous delivery tools (GitOps, Ansible).
• Understanding of message brokers (Apache Kafka).
• Experience with search technologies (Solr, Elasticsearch).
• Support for middleware technologies (Apache, Tomcat).
• Proficiency in scripting languages (shell, perl, python).
• Experience with RDBMS and No-SQL databases (Oracle, Postgres).
• Expertise in monitoring distributed systems and correlating metrics.
• Use of APM tools (Newrelic, Dynatrace).
• Familiarity with centralized logging systems (graylog, Kibana).
• Understanding of ITIL principles.
• Passion for diagnosing and troubleshooting service incidents.
• Knowledge of API gateways (APIGEE) and Oauth 2.0.
• Proven problem-solving and analytical skills.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks and lead complex solutions.
• Strong understanding of security best practices.
• Ability to work independently and collaboratively.

About the Team: OpenText Site Cloud Application Engineering is rapidly growing, building teams, tools, and systems to deliver top Cloud services. We provide real-time feedback on production systems, collaborate with product developers, and focus on customer satisfaction and data-driven insights. We value teamwork and shared learning experiences.
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OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.