Customer Support Specialist

Overview

At Patrianna, we're seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role is ideal for someone who is highly communicative, loves solving problems, and is committed to exceeding customer expectations. You will be a crucial part of our Customer Support Team, engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule that includes weekends and public holidays.

Key Responsibilities

• Customer Interaction: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally.
• Record Management: Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
• Problem Resolution: Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
• Product Insight: Recommend potential products or services by analyzing customer needs and feedback.
• Performance Goals: Meet and exceed weekly, monthly, and quarterly targets aligned with the company's KPIs and SLAs.
• Customer Engagement: Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.

Qualifications

• Experience: Minimum of 1 year in a customer service role, in the the igaming industry (casino/sportsbooks/social gaming).
• Education: Bachelor's degree preferred or at least 2 years of college education.
• Skills: Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English.
• Characteristics: Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision.

Technical Requirements

• Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Minimum 8 GB RAM, 1 GB HDD space
• Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
• USB headset (noise-canceling), web camera

Benefits

• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company

About Patrianna

Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your skills in an international setting, Patrianna offers an unparalleled opportunity for professional advancement.