Training Manager - Customer Service & Player Operations

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

What you'll do:

• Develop Training Programs: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance.
• Enhance Operational Skills: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations.
• Focus on Payments & Risk: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives.
• Foster a Learning Culture: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development.
• Collaborate with Leadership: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company’s strategic goals.
• Evaluate and Adapt: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends.
• Support Team Development: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams.
  
  

What we're looking for:

• Proven experience as a training manager in a similar role, ideally within the iGaming or digital operations space.
• In-depth knowledge of customer support, payments, risk, fraud, and KYC processes.
• Strong communication, presentation, and coaching skills.
• Ability to create engaging and effective training materials.
• Experience using data and performance metrics to drive improvements in training programs.
• A proactive and collaborative mindset, with the ability to thrive in a fast-paced and dynamic environment.
  
  

Why join us?

• Be part of an innovative company with a global presence.
• Play a pivotal role in shaping the training and development of our teams.
• Enjoy flexibility with remote work opportunities.
• Competitive compensation and potential for career growth.
  
  

Ready to take the next step in your career and help us build a culture of continuous improvement? Apply now and join us in creating exceptional player experiences!