Intern, Service Desk Engineer

To be the leading provider of innovative IT solutions, empowering businesses globally to achieve operational excellence and drive sustainable growth through technology.

We strive to understand the unique needs of each industry we serve, deploying the right talent and technology to solve complex challenges and ensure our clients thrive in a digital-first world.

As a Service Desk Engineer you'll gain hands-on experience providing technical support in a dynamic IT environment. Develop professional skills in customer service, troubleshooting, and IT infrastructure management while supporting end-users with their technical needs.

Core Responsibilities

• User Support: Respond to service requests through multiple channels, providing first-level technical support and application assistance
• Incident Management: Log, track, and document technical issues in the incident management system from identification to resolution
• Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues, including remote access support
• Account Administration: Manage user account setup, password resets, and access control across various systems
• Service Request Management: Handle Install, Move, Add, and Change (IMAC) requests efficiently with minimal disruption
• Problem Resolution: Identify and escalate complex issues to appropriate technical teams while maintaining ownership of tickets
• Skill Development: Enhance technical knowledge, customer service abilities, and IT service management practices through practical experience

Required Qualifications

• A full time matriculated student
• Able to commit a 5 weekday internship attachment with a minimum 3 months commitment , longer commitment beyond 3 months is welcomed